Workshop Manager

North West Trucks is a leading commercial vehicle dealer, committed to delivering outstanding customer service and industry-leading aftersales support. We are looking for an experienced and motivated Workshop Manager to lead our busy workshop in Warrington. This is an exciting opportunity for an experienced automotive or commercial vehicle professional to manage a skilled team, drive workshop performance, and ensure our customers receive the highest levels of service. Hours: Monday to Friday, 8.30 am to 6.00 pm, i.e. 45 hours per week, 30 minutes lunch break (unpaid). Key Responsibilities: Manage the daily operation of the workshop, ensuring efficient scheduling and utilisation of technicians. Lead, coach and develop a team of technicians, apprentices and workshop support staff. Monitor workshop productivity, efficiency and performance against key targets. Ensure all repair and maintenance work is completed to manufacturer and company standards. Maintain compliance with health and safety
regulations and workshop best practices. Work closely with the Service Department to deliver exceptional customer service. Monitor work in progress and ensure repairs are completed within agreed timescales. Manage workshop quality control and resolve technical issues where required. Support recruitment, training and performance management of workshop employees. Drive continuous improvement initiatives to enhance workshop performance and customer satisfaction.

Previous experience as a Workshop Manager, Service Manager or Senior Workshop Controller within the commercial vehicle or automotive industry. Strong leadership and people management skills. Excellent organisational and planning abilities. A proven track record of improving workshop performance and achieving operational targets. Strong technical understanding of vehicle maintenance and repair processes. Excellent communication and customer service skills. A proactive, positive and hands-on approach. A full UK driving licence (HGV licence would be advantageous but is not essential).

Salary: Dependent on experience (will be discussed at interview stage). In return we'll offer: Pension with North West Trucks contribution Career development opportunities Qualified Mental Health First Aiders Free will writing service Free mortgage advice service Free eye tests for VDU users Cycle to work scheme Credit Union at work On-site parking (Site Specific) Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops