Workplace Facilities Manager

Reporting to the Group Head of Property & Facilities, the Workplace Facilities Manager plays a key role in keeping the AA's offices and operational sites running smoothly. You'll ensure every location is well maintained, fit for purpose, and provides a safe, high-quality environment where employees can do their best work. You'll be at the heart of supporting the AA's property and facilities strategy, managing day-to-day services across the estate. From overseeing maintenance and ensuring compliance, to managing suppliers and driving workplace improvements, you'll help create efficient, modern and sustainable working environments. This role combines hands-on operational oversight with a focus on performance and improvement. You'll monitor budgets, track service delivery, analyse data and spot opportunities to enhance efficiency and standards across the portfolio. Working closely with trusted partners and internal teams, including Sustainability, Health & Safety, Procurement, and People & Places, you'll support a diverse property portfolio of corporate offices and operational sites, contributing to ongoing improvements and future-ready workplaces.,

• Supporting the delivery of the AA's property and facilities strategy in line with business goals, culture and ESG ambitions
• Overseeing facilities services across multiple sites, ensuring buildings are safe, compliant and fit for purpose
• Managing budgets and monitoring spend, identifying opportunities to improve efficiency and value
• Tracking service delivery and outstanding actions with facilities management providers
• Raising purchase orders and monitoring invoices against operational and capital budgets
• Managing supplier performance, ensuring KPIs and SLAs are met and continuously improved
• Leading workplace improvements and projects, enhancing day-to-day operations and employee experience
• Monitoring and analysing performance data to identify trends and drive service improvements
• Supporting Health & Safety compliance, working closely with internal teams and adhering to regulations
• Collaborating with stakeholders and staying informed on industry best practice to enhance facilities services
  
  Proven experience in Facilities Management across a multi-site environment
• Strong understanding of maintenance, compliance requirements and FM processes
• Broad technical knowledge across key facilities management disciplines
• Experience managing suppliers and contracts, driving performance and improvements
• Good understanding of sustainability and environmental practices within property or workplace settings
• Experience managing budgets, purchase orders and financial processes
• Strong communication skills with the ability to influence and build relationships at all levels
• Ability to manage multiple priorities in a fast-paced, operational environment
• Analytical mindset with confidence using data to support decisions and improvements
• Relevant qualification in Facilities or Estates Management (IWFM, RICS or equivalent) and full UK driving licence
  
  We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.