Weekend Home & Settle Service Manager

The weekendHospital to HomeProject Officeris responsible forresponding toreferrals receivedover the weekend from bothRoyal London Hospital& Homerton Healthcare NHS Foundation Trust.Youwill work with the manager on Friday to deliver services and planvisits onthe weekendfor you to attend. Theservice supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, andin liaisonwith themanager,allocateservice users toHospital to Home OutreachWorker caseloads. You will provide direct frontline support and co-ordinate visits to the service users home in preparation for their return home.You will work collaboratively to lead and managethe weekend serviceto support the smooth transition from hospital to home for service users. The service is time limited, up to4 or6 weeks, to adjust, build confidence,and settle back in their homes. You will alsobe requiredto undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shoppingassistanceto ensure a safe and sustainable transition from hospital to home.Over the weekend you be based in the hospital, with lone working visits to clients properties for support.,

• Actas thefirstpoint of contact for all referralsover the weekendacrossbothhospitals.
• Meet with patients in the community and/or hospital and carry out assessments and risk assessments.
• Enter referrals on to AUKELs casemanagementsystemSalesforceinaccordancewithGDPRguidelines.
• Allocate referrals toHospital to Home Outreach Workersusing tech availableField Service App,trainingwillbeavailable.
• Collect feedback from service users and upload to case management system.
• Deputisefor themanagerat dischargeplanning and othermeetings asrequired.
• Monitor the case loads of each of theHospital to Home Outreach Worker (HHOW)to ensure they are evenly andfairly balanced.
• Work collaboratively with other agencies providing support services.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Deliver the front-linesupportservicesover the weekend.
• Provide occasional cover for the A/L of other Project Officers
• Work with people with a range of needs, dealing with a range of issues.
• Supervise,supportand developHHOWsand volunteers in your service.
• Liaise with the handyperson service about referrals and jobs for service users.
• EnsureHHOWareresourcedto sign post service users to other services when the home and settle service intervention ends.
About us Vision We want East London to be a place where people age well, and where older people live happy, healthy and fulfilled lives. Strategy We have launched an ambitious new five-year strategy which was informed by the voices of older people in East London. Older people told us as part of our strategy consultation that they want to: Be independent, Be connected, Be informed and Be heard. All our service delivery ambitions are clustered under these four headings. You can read our five-year strategy here. You can also read more about the work we do and how our services look and feel for the older people who use them on our latest annual account here. Values The way we do things is as important as what we do. We use the values agreed below, to frame our whole organisational approach.