Vehicle Service & Customer Experience Advisor

Job Title: Vehicle Service & Customer Experience Advisor Location: HarrogateSalary: £27,000 - £36,000 per annumHours: Full time, permanent Are you an experienced automotive professional with a passion for delivering outstanding customer service? Looking to join a fast paced environment where no two days are the same? If so, this could be the perfect opportunity for you! Our client is seeking a proactive and customer focused Vehicle Service & Customer Experience Advisor to act as the key link between customers and the workshop, ensuring a seamless and high quality service experience from start to finish.Your duties as Vehicle Service & Customer Experience Advisor:

• Manage all customer interactions throughout the service and repair journey, ensuring a premium experience.
• Liaise closely with the workshop to coordinate vehicle progress and communicate completion times.
• Identify customer service and repair requirements, agreeing work scope and timeframes.
• Upsell additional parts and services where appropriate, adding value to the customer experience.
• Provide regular updates to customers regarding their vehicle status.
• Support parts sourcing and distribution to technicians and customers where required.
• Maintain accurate records, job details and customer communications.
• Process payments and issue invoices accurately and efficiently.
• Handle customer queries and complaints in a professional and timely manner.
• Carry out basic vehicle checks to identify any visible issues or damage.
• Ensure all vehicle handovers are completed to a high standard.
• Work collaboratively with internal teams to meet service targets and deadlines.
  
  Previous experience within a Service Advisor or similar automotive role.
• Excellent communication skills across phone, email and face to face interactions.
• Strong customer service focus with the ability to exceed expectations.
• Good organisational and time management skills.
• High attention to detail.
• Competent IT, Maths and English skills.
• Ability to work both independently and as part of a team.
• Proactive, positive and adaptable attitude.
  
  In return as a Vehicle Service & Customer Experience Advisor, you will be rewarded with a competitive salary with OTE of £36,000 per annum, alongside a bonus scheme and fun working environment. You will also benefit from excellent training and development opportunities, clear career progression, pension contributions, employee discounts, wellness support, free parking and more. If this sounds like the opportunity you've been waiting for, APPLY TODAY!Our GuaranteeThank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.Here at Impression we are committed to supporting the principles of equal opportunities