Utilities Administrator

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork - and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
Are you highly organised, detail-oriented and great at keeping things moving behind the scenes? We're looking for a Utilities Administrator on a 6 month fixed term contract (possibility to be extended), supporting the supplier accounting function for a portfolio of properties on behalf of one of PREIM's key clients.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving problems, building strong working relationships and delivering accurate work to tight deadlines. You'll work closely with both the client team and external utility suppliers, playing an important role in ensuring the smooth administration of utility accounts for void properties.
What you'll be doing
In this role, you'll be responsible for ensuring company policies and procedures are applied consistently and to a high standard, with a strong focus on accuracy and timely delivery.
Your responsibilities will include:
Managing the utilities process for a portfolio of void properties
Receiving and scanning purchase invoices and statements from utility suppliers and councils
Recording and allocating purchase invoices, ensuring:
correct billing addresses
accurate start and end dates
meter readings are checked
billing is accurate
Contacting utility suppliers and councils to investigate and resolve billing queries
Ensuring all invoice queries are investigated, or actively under investigation, within the month
Closing completed properties promptly and settling final bills with all suppliers
Preparing fortnightly payment runs for review by the Head of Support Services
Producing creditors reports for client review
Raising BACS files and bank movement reports
Supporting the accounts team and other departments with day-to-day and ad hoc tasks
Liaising with the key client to ensure urgent matters are handled efficiently

Experience in service charge client accounting would be an advantage, but is not essential
Experience with Qube and/or Citrix is desirable, but not essential
Skills
Excellent time management, prioritisation and diary management skills
Strong team-working ability, with an approachable and helpful attitude
Excellent written and verbal communication skills
Strong IT skills, including proficiency in Microsoft Outlook, Word and Excel
Behaviours
We're looking for someone who is:
Thorough - you have excellent attention to detail and think beyond the checklist
Accountable - you take ownership and see tasks through to completion
Committed - you take pride in your work and care about team performance
Mature - you bring a practical, common-sense approach and spot opportunities for improvement
Positive - you have a can-do attitude and contribute positively to team morale

At Encore, we're here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don't just look after buildings, we look after the people who call them home, treating each property as if it were our own.

Great Team Environment: You'll be part of a friendly, supportive team that works hard and has fun along the way.
Growth Opportunities: We believe in helping our people grow. With extensive training and development, you'll have plenty of opportunities to advance your career.
Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.
Encore operate a hybrid working model, for this role the requirement is 3 days in the Peterborough office, 2 days from home.
The salary banding for this role is £26,500