Used Car Sales Manager

Experteer Overview In this role you will lead the used car showroom as a role model for customer service and team performance. You'll drive the full sales cycle, coach staff, and ensure high showroom standards from valuation to presentation. You will collaborate with buyers, prep techs, and photographers to deliver marketing-ready stock. Your focus is on customer satisfaction, process discipline, and meeting brand KPIs in a premium automotive environment. This is an opportunity to shape the guest experience and grow a high-performing team within a leading UK retailer. Pay / Benefits

• Oversee the full sales process from web inquiry to showroom closure Manage staff performance through 1:1s, training, and development Implement department targets and brand KPI targets Responsible for buying vehicles and maintaining up-to-date stock pricing Ensure FCA compliance within the Sales Department Manage and own customer satisfaction metrics Direct showroom operations including vehicle valuations, prep journey, imaging, and presentation Collaborate with divisional buyer, prep technicians, detailers, and photography team to meet marketing standards Tasks Experience in a premium automotive environment with a track record in transactional sales and customer service Proven ability to lead and motivate a team Experience tracking financial performance against budget and addressing shortfalls Understanding of finance and insurance product regulations Excellent communication skills with strong negotiation ability Full UK driving licence Key requirements Competitive salaries with progression Generous annual leave Enhanced family leave (maternity/adoption 6 months full pay, paternity 2 weeks full pay) Smart Health - 24/7 GP services Eyecare vouchers Dental insurance
  
  strong valuations, prep journey, imaging, and presentation Collaborate with divisional buyer, prep technicians, detailers, and photography team to meet marketing standards Tasks Experience in a premium automotive environment with a track record in transactional sales and customer service Proven ability to lead and motivate a team Experience tracking financial performance against budget and addressing shortfalls Understanding of finance and insurance product regulations Excellent communication skills with strong negotiation ability Full UK driving licence Key requirements Competitive salaries with progression Generous annual leave Enhanced family leave (maternity/adoption 6 months full pay, paternity 2 weeks full pay) Smart Health - 24/7 GP services Eyecare vouchers Dental insurance