Team Leader - Estate Planning

We're looking for a Team Leader to join our Estate Planning team at Co-op Legal Services. You'll use management information (MI) to monitor performance, guide delivery, and ensure we're meeting targets while providing an excellent client experience. The role involves inclusive, supportive leadership, helping colleagues develop and confidently managing difficult conversations. It's a strong opportunity to build your career within an innovative and ethical legal business. Why this job matters This role keeps our estate planning service performing at a high standard, using clear insight and effective leadership to make sure clients receive the support they need. By developing and supporting case managers, it strengthens the team's capability and helps us meet growing demand, playing an important part in the continued success of Co-op Legal Services. What you'll do

• Line manage a team of 8-10 legal case managers, conducting regular 121's, case progression meetings, and performance conversations, and supporting individual development
• Analyse and prepare MI to support effective decision making and identify improvements to the service
• Interpret and develop MI to support business partner relationships
• Review capacity management and allocate cases to ensure effective day to day delivery
• Handle and resolve client complaints
• Maintain accurate HR records
• Work collaboratively with a wide range of colleagues across the business, including the senior team leaders
  
  We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:
• Previous experience of leading a team within the legal industry
• The ability to drive team targets in a fast-paced environment
• Excellent communication skills with the confidence to manage difficult conversations
• Strong relationship building skills at all levels, Team-work
• Detail orientated
• Organisation
• Communication
• Relationship-building
• Adaptability
  
  Your career at Co-op Legal Services
You'll find career opportunities here whether or not you have legal qualifications. We offer a variety of routes into legal practice, a clear career progression framework, and early career options that provide a cost effective alternative to university. We regularly recruit for qualified and non-qualified jobs, so whether you're an experienced lawyer or someone who's keen to explore the possibilities of a career in the law, you can make a difference here.Our practice areas You'll join our wills & trusts department which is set up differently to traditional private practice law firms. Being a specialist team means we often deal with cases of varying complexity, and can provide our clients with an expert service. We also have specialist Probate, Family law, estate planning, and medical negligence teams, so if you want to gain exposure in another area of law they'll be opportunity to do so. Probate is the legal and financial process of dealing with the property, money, and possessions of a person who has died. We help and support thousands of bereaved people and families, many of whom have been previously supported by Co-op Funeralcare. At Co-op Legal Services our will writing advisors discuss our customers' wishes, offer guidance and help to make a will that's right for their circumstances. Family law solicitors offer a wide range of family law legal services to our customers. Our areas of practice range from family law and divorce to legal separation and child custody. Every year, our personal injury solicitors and litigation lawyers secure millions of pounds in compensation through personal injury claims for people injured in accidents through no fault of their own. Our medical negligence solicitors specialise in recovering compensation for patients who have suffered medical negligence and medical accidents caused by healthcare professionals., At Co-op, we're passionate about doing great work for the communities we trade in. That means having the right people, from all walks of life and backgrounds, in our team to serve them. Take a look below how to become one of our colleagues.

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• competitive salary
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• discounts on Co-op products and services
• free support for your mental, physical, and financial wellbeing
A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.,
• Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Pension with up to 10% employer contributions
• Incentive scheme up to 10% after probation
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Wellbeing benefits to support your physical financial and mental health
• Discounts on Co-op products and services