Team Co-ordinator

Are you an experienced administrator looking for a role where your skills genuinely make a difference?

The Local Government and Social Care Ombudsman investigates complaints against councils and care providers, giving members of the public a fair hearing when things go wrong. Our Team Co-ordinators are central to that work - and we're looking for someone who brings real experience and confidence to the role.

You'll provide high-quality administrative support to a team of Investigators, with responsibilities that go well beyond routine administration. You'll manage correspondence, oversee team processes, minute meetings and take an active part in casework - including making decisions on complaints and monitoring compliance with our recommendations. You'll work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential., We offer hybrid working which verincludes regular office attendance. Individuals will be allocated to either our Coventry or York office and will be expected to attend the office as and when required for in person tasks such as managing post, team meetings, training and other occasions.

We're looking for someone with a strong track record in busy, multi-stakeholder administrative roles, excellent written communication skills, and the confidence to take ownership of their workload.

Hybrid working - allocated to offices in Coventry or York

For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence.

So, if you want to make a difference and have the perspective we're looking for, please get in touch.