Systems Support Officer (Finance)

You will take ownership of finance system support, acting as a key point of contact for users across LSHTM. From triaging issues to leading resolutions, you will deliver a responsive, high-quality support service while driving continuous improvement.
As the primary system administrator, you will manage user access, maintain system configurations and master data, and ensure workflows run smoothly and efficiently through approval processes. Your work will directly support strong data governance, streamlined processes, and the effective day-to-day running of critical finance systems.

We are looking for a candidate with strong experience in first-line IT service delivery, ideally within a higher education environment. You should hold relevant professional qualifications or equivalent experience. You will be comfortable working in a structured setting and able to follow and apply technical documentation with accuracy and confidence.
You will be proactive and well organised, able to manage your own workload and meet deadlines aligned to system and user needs. Further particulars are included in the job description.
The post is full-time, 35 hours per week 1 FTE and permanent.

LSHTM is one of the world's leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice., The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.
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The salary will be on the LSHTM salary scale, Grade 5 in the range £39,984 - £45,728 per annum (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary "Wellbeing Days". Membership of the Pension Scheme is available. The post is based in London.