Support Officer

The 1st Line IT Support Team are the first point of contact for all council IT users who need help with using, acquiring or changing their IT equipment which helps them do their day to day job; this is often to provide a front line service to the residents in Walsall for example a Highways Inspector, a Social Worker or a Councillor. The Team is responsible for communicating with users, understanding and accurately trouble shooting and recording their problem or requirement in a service desk system and providing a resolution where possible, or passing to another team when appropriate.

The 1st Line IT Support Team are the first point of contact for all council IT users, do you have excellent communication and customer service skills, can you ask the right questions , record the facts, do you enjoy solving problems and helping people and have you worked in a Customer Services Team previously?

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your 'Supporting Information' - reflects your own voice.