Support Assistant (Parks and Volunteering)

The Council are seeking a Support Assistant who can provide administrative support in relation to Forest School bookings; Volunteering; Health & Safety and Training records management; and digital communications. Duties of the role As an essential member of the Parks, Countryside and Open Spaces Team, you will provide a professional and efficient administrative support service across key areas of the service. This will include responding to enquiries, co-ordinating Forest School bookings, managing customer correspondence, processing invoices and maintaining accurate booking records so that residents, visitors and customers receive clear and timely information. You will also support the Council's volunteering programme by helping to improve processes for recruitment, onboarding and retention. The role will involve maintaining health and safety documentation, training records and other compliance information, as well as keeping Parks and Open Spaces website content accurate, relevant and accessible to support customer needs and promote Council services.

• GCSEs (or equivalent) including English and Maths at grade C/4 or above
• Experience of working within an administrative or business support environment
• Experience of maintaining accurate records and databases
  
  Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
  
  Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex., The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
• Flexible working
• Gym, travel and online retail discounts
• Excellent training, development and progression opportunities