Supply Chain Technician

We are looking for an organised, detail-oriented, and proactive Supply Chain Technician to join our high-performing team. This key role operates at the intersection of critical material management and distribution centre operations, ensuring the seamless flow of goods and information across the supply chain.

You will be responsible for processing and tracking orders, maintaining inventory accuracy, supporting warehouse activities, and acting as a key communication link between the supply chain, inventory, logistics, and operational teams.

What you will be doing as a Supply Chain Technician

Order & Inventory Management

- Process and plan customer orders from receipt through to completion and delivery.

- Manage urgent or high-priority orders, ensuring timely escalation and resolution.

- Maintain accurate inventory records, perform stock checks, and support replenishment planning.

- Monitor supplier deliveries, track inbound shipments, and flag delays or delivery issues.

- Act as a point of contact for supplier delivery queries and escalate issues appropriately.

Distribution Centre Operations

- Support the Warehouse Operations Manager in the daily running of the distribution centre.

- Carry out key administrative tasks relating to warehouse, logistics, and inventory operations.

- Assist in maintaining a clean, organised, and compliant warehouse environment.

- Handle and prioritise urgent orders, liaising with stakeholders across the supply chain, inventory, and logistics teams to ensure timely resolution.

Supplier Delivery Coordination

- Act as a site-based point of contact for supplier delivery issues, escalating concerns to the supply chain team as needed.

- Track inbound shipments, flagging delays or non-compliance with agreed delivery schedules.

Data & Reporting

- Provide regular updates to the wider supply chain team on inventory performance, stock discrepancies, and delivery statuses.

- Support project activity by providing operational insight and process knowledge.

Cross-Functional Collaboration

- Liaise daily with supply chain, logistics, customer service, and procurement teams to align on priorities.

- Represent operations in supply chain meetings and support cross-functional improvement projects.

Location - Didcot, Oxfordshire.

Working Hours - Monday to Friday, 36 hours per week.

Experience in supply chain, inventory management, or warehouse operations within a logistics or distribution environment.

- Proficient in Microsoft Excel for data manipulation and reporting.

- Strong administrative skills with close attention to detail and organisational capability.

- Experience working with ERP or inventory systems (e.g., SAP, Oracle).

- Ability to handle urgent orders and resolve problems effectively under pressure.

- Good understanding of health and safety requirements in a warehouse or DC setting.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know; we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Offering between £40,000 and £42,000 per annum, depending on experience and skills.

- 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)

- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.

- Personal Medical Assessments - open to all once a year.

- Performance-related pay plan directly linked to company performance measures and targets