SITS Support Officer

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background of department/role

Are you passionate about delivering an outstanding university experience? Do you enjoy solving problems and supporting others in a collaborative, forward-thinking environment?

We are looking for a SITS Support Officer to join our newly established Digital Products Directorate at Canterbury Christ Church University. This is an exciting opportunity to play a key role in supporting essential systems that underpin the student lifecycle.

In this role, you will provide first-line support for the SITS student records system, helping staff across the university with queries, troubleshooting issues, and ensuring a seamless user experience. You'll work closely with Student and Academic Services (SAS) and IT teams to maintain data quality, improve processes, and support system users effectively.

How to be successful

To succeed in this role, you will have a strong commitment to delivering high-quality support and an excellent user experience for SITS users across the university. You will take a proactive approach to understanding user needs, ensuring knowledge and guidance remain accurate, up to date, and aligned with evolving business processes.

You will be confident in supporting a range of stakeholders in their day-to-day activities, communicating clearly and effectively, and providing training that enables users to work efficiently and independently. A collaborative mindset is essential, as you will work closely with colleagues across teams to support business needs and improve processes.

You will also demonstrate adaptability, willingness to learn and curiosity, taking opportunities to contribute to wider Digital Products initiatives and projects beyond core support responsibilities, helping to drive continuous improvement across the service.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is Flexible and connected (Professional Services) Campus attendance will vary on a day-to-day basis and across the year, but must purposefully align to the needs of our students, staff, and stakeholders.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.