Shop Supervisor

Shop Supervisor

Company: Sue Ryder Care

Salary: from £12.79 an hour

Hours: Part-time

Location: NR2 1AQ

Working pattern: On-site

Job type: Permanent

Posting date: 21 Sept 2026

Closing date: 9 Oct 2026

Summary

Shop Supervisor - Vintage & Retro shop

Shop Address: Sue Ryder Charity shop, 2 Bridewell Alley, Norwich NR2 1AQ

Hours: 15 per week over 2 -3 days including weekends on a rota

Salary: £12.79 Per hour plus reward and benefit scheme

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most - and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Bridewell Alley shop.

For lovers of vintage and retro, Sue Ryder Bridewell Alley offers a wide range of high-quality clothing and accessories from different eras. So whether you’re looking to enhance your existing wardrobe or start your collection, our shop is the perfect destination.

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date:

9th October

Interview date:

22nd October

Our commitment to equity, diversity and inclusion

At Sue Ryder, we’re committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

#s1-Gen

Hours: 15 per week over 2 -3 days including weekends on a rota - Salary: £12.79 Per hour plus reward and benefit scheme Become a part of our story. Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we've supported people when it matters most - and we're looking for a Shop Supervisor to help us continue that work. You'll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle. We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year's Day off. Bring your leadership skills to a role with real purpose. You'll be responsible for…

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.
The ideal candidate would be… We're looking for ambitious people who are motivated by making a real difference. If you're keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you'll fit right in. Come and join the team as our Shop Supervisor at our Bridewell Alley shop For lovers of vintage and retro, Sue Ryder Bridewell Alley offers a wide range of high-quality clothing and accessories from different eras. So whether you're looking to enhance your existing wardrobe or start your collection, our shop is the perfect destination. Benefits
• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme