Service Operations

Are you passionate about helping people and delivering great customer experiences? HomeServe is currently recruiting Customer Service Representatives to join our busy Sales & Service department at our Walsall site (WS2 7BN).

Who is HomeServe looking for? We're looking for enthusiastic individuals to join our Sales & Service team. In this role, you'll support customers with queries about our policies and products, helping them understand the options available and delivering an excellent customer experience. You'll also identify opportunities to discuss and arrange relevant policies and additional products that meet customers' needs, while always working within regulatory and compliance requirements. You don't need specific qualifications or a particular background to join us as a Customer Service Representative. What we're really looking for is customer service experience and the following qualities:

• A great listener who can understand what our customers need
• Resilient - able to stay calm and professional in challenging situations
• Eager to learn about our products, services, and systems
• Dedicated to delivering outstanding customer service
• Detail-focused, so you can follow our processes accurately
• Confident using a computer and learning new systems
• Someone who enjoys working in a fast-paced, supportive and fun environment
  
  What can HomeServe offer me?, With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.
  
  This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work 40 hours per week on a rotating shift pattern within the following operational hours:
Shift Rotation (4-weekly cycle):
• Monday to Friday: 8.00am - 8.00pm (8.5-hour shifts with a weekend off)
• 1 in 2 Saturdays: 8.00am - 4.00pm (plus 4 weekdays worked)
• 1 in 6 Sundays: 10.00am - 4.00pm (plus 4 weekdays worked)
• Bank Holidays will be on a rotational basis included within the rotation above
Where will I work? You'll be based full-time at our Walsall office (WS2 7BN) during your probation period. Once you've successfully passed probation, you'll be eligible for our hybrid working model. When the time comes, we'll do our best to schedule late shifts and weekends to be worked from home, wherever possible.,
• 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
• Access to hundreds of discounts via ORB - Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more (Subject to eligibility)
• Free HomeServe policy - giving you peace of mind at home
• Pension scheme to support your future
• Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
• Free onsite parking and great links to local public transport
• Cycle to Work Scheme
• Free toast and refreshments to keep you fuelled throughout the day