Service Manager - AFT

Birmingham City Council are looking for a highly motivated and experienced manager to support the leadership of the Accommodation Finding Service. This is a key operational role where you will help drive the delivery of effective housing solutions, supporting the Council to meet its statutory homelessness duties and wider housing priorities. You will play an important role in sourcing and securing suitable accommodation across the city, with a focus on developing Private Rented Sector (PRS) opportunities and alternative housing solutions. This is an exciting opportunity to contribute to a high-impact frontline service, helping to reduce reliance on temporary accommodation and respond to increasing demand and complex housing needs. You will be part of a forward-thinking service, focused on innovation, improving outcomes, and making a real difference to the lives of citizens. What you will be doing In this operational management role, you will:

• Support the day-to-day operation and ongoing development of the Accommodation Finding Service
• Drive the growth of a diverse property portfolio, including Private Rented Sector (PRS) accommodation and alternative housing solutions
• Develop and maintain strong relationships with landlords, housing providers, and key stakeholders
• Ensure all accommodation meets statutory requirements and agreed service standards
• Support the delivery of property standards, inspection processes, and compliance frameworks
• Contribute to service performance monitoring, using data and insight to improve outcomes and efficiency
• Lead on landlord engagement, including negotiating incentives to secure suitable accommodation
• Support the development of innovative approaches to increasing housing supply and improving service delivery
• Manage, motivate and develop staff, embedding a high-performing and customer-focused culture
• Work collaboratively with internal teams and external partners to maximise housing opportunities and improve customer outcomes
  
  We are looking for a confident and experienced manager who can operate effectively in a complex and fast-paced environment.
You will bring:
• Experience at management level in business development, sales, housing, or a related field
• A proven track record of delivering growth and achieving targets in a performance-driven environment
• Strong leadership and people management experience, with the ability to motivate and develop teams
• Excellent stakeholder management skills, with the ability to build and maintain effective relationships
• Experience of working in partnership with internal and external stakeholders
• Strong negotiation and influencing skills to secure housing solutions
• Good commercial awareness and the ability to deliver value for money
• Experience of using data and insight to drive service improvement
• Knowledge of Private Rented Sector, homelessness, and relevant housing legislation
• Experience of supporting change and improving service delivery in a complex organisation
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.