Service Delivery Coordinator

Service Delivery Coordinator

CAPTION:

• Company: House of Commons
• Salary: £28,091 to £30,088 a year
• Hours: Full-time
• Location: City of London, SW1A 0AA
• Job type: Permanent
• Posting date: 11 Sept 2026
• Closing date: 25 Sept 2026

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Summary

What you'll be doing

As part of the House of Commons Service Delivery Team, you'll provide a welcoming and professional reception and support service to Members of Parliament, their staff, colleagues and visitors to the Parliamentary Estate.

This is a varied, customer-focused role where you'll support a range of services, including reception, meeting and committee room management, visitor assistance and AV support. You'll work with a wide range of people and play an important part in creating a safe, efficient and welcoming environment, while supporting the day-to-day business of the House.

Find out more about working at the House of Commons.

Why Join us?

In addition to your salary, we offer an attractive range of benefits including but not limited to:

• Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.

What we're looking for

• Is keen to deliver excellent customer service, responding promptly and keeping customers informed throughout.
• Can build confidence in communicating clearly and professionally with a wide range of people.
• Enjoys working as part of a team, supporting colleagues and contributing to an inclusive and respectful working environment.
• Is comfortable using Microsoft Office applications such as Word, Excel and Outlook, with the ability to learn new systems and processes.

How to Apply

CV and Criterion Responses

• If you would like to apply for this role, please submit your CV and provide evidence against criteria 1-3 in the Job Description.

More information on the application process can be found here:

• Application process - UK Parliament

Additional Information

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

• #LI-Onsite
  #s1-Gen
  
  Is keen to deliver excellent customer service, responding promptly and keeping customers informed throughout.
• Can build confidence in communicating clearly and professionally with a wide range of people.
• Enjoys working as part of a team, supporting colleagues and contributing to an inclusive and respectful working environment.
• Is comfortable using Microsoft Office applications such as Word, Excel and Outlook, with the ability to learn new systems and processes.
  
  Generous annual leave starting at 30 days and increasing to 35 after one full working year.
• Enrolment in the excellent
Civil Service pension scheme with an average employer contribution of 27%
• Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.