Service Charge Manager

This is an exciting opportunity for an experienced Service Charge Manager to join Birmingham City Council to manage the Service Charge Team who will be responsible for all tenant and leasehold charges across the city. Birmingham City Council oversee the management of over 6500 leaseholders and 59,000 Council tenants., We are looking for a Service Charge Manager with excellent knowledge in service charges for tenants and leaseholders. This role will be responsible for managing the service charge function for the Council ensuring maximum income to the HRA, overseeing and developing new ways of working, whilst working closely with various Housing teams and Finance. Relevant experience in property-related finances and service charge accounting is required. This role is both strategic and operational.,

• ensuring financial deadlines are met
• ensuring compliance within relevant legislation and service delivery to customers
• accurate calculation and reconciliation of service charges, responsible for inputting charges into the Housing Management System.
• collaborate on end-to-end process mapping and ensure proper controls are in place and strengthened
• advising senior stakeholders
• driving process improvements while supporting team development
• a thorough understanding of Regulatory and Legislation Requirements specifically for Service Charge accounting, the Landlord and Tenant Act 1985 and Section 20.
• manage a small team,
• provide expert advice to both service owners, budget holders, and customers
• strong analytical skills with the ability to interpret complex financial data.
• a sound understanding of tenancy agreements and lease interpretation.
• respond to any complaints and queries from residents relating to service charges
• produce and review periodic financial reports for senior management
• review and optimize legacy data to support transparency and accuracy.
• work with auditors/finance as part of the service charge reconciliation process.
• ensure policies and procedures remain complaint with legislation and best practice.
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.