Service Advisors

Our Service Advisors play a vital part in delivering and sustaining an exceptional experience for every service and repair customer. You'll be the link between our workshop and our customers, ensuring communication is clear, accurate and always centred around trust and transparency. Your day to day responsibilities will include:

• Customer service - greeting customers, understanding their needs, and keeping them updated throughout the service process
• Service bookings - managing workshop diary, scheduling work, and coordinating with technicians
• Upselling opportunities - identifying additional work and explaining benefits clearly and professionally
• Administration - preparing job cards, processing invoices and maintaining accurate records
• Communication - liaising with customers, technicians, and parts teams to ensure smooth workflow
  
  Volkswagen Van Centre Cardiff, part of the Sinclair Group, are looking for a confident, customer-focused Service Advisor to join our Aftersales team. You'll be the first point of contact for our aftersales customers, providing a friendly, professional service from initial enquiry through to vehicle handover.
This is a great opportunity for someone with strong communication skills and a passion for delivering excellent customer care within a fast-paced automotive environment.,
• Experience as a Service Advisor, Aftersales Advisor, or similar customer-facing role
• Strong communication and organisational skills
• Ability to work well under pressure in a busy dealership environment
• Confident using computer systems and managing multiple tasks
• A positive, customer-first attitude
• Automotive experience preferred, but strong customer service backgrounds will be considered
• A full UK driving licence
Experience in the motor industry is desirable, but not essential - your mindset and approach matter most.

Position: Service Advisor Van Centre Cardiff Full time: 42.5 hours a week Monday to Friday between the hours of 8:00am to 5:30pm Saturday Rota: 1 every 3 weeks 8.30am to 12.30pm as overtime. Position pays: £28,288.00 basic plus a monthly bonus Bonus Schemes: OTE and bonus scheme which can be discussed further at interview,
• Competitive salary plus performance related bonus
• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced maternity paternity /Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Long-service recognition at
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit)
• Staff Car Scheme
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development and progression opportunities across the the Sinclair Group.
Ready to Join Us? If you'd like to become part of the Aftersales team at Van Centre Cardiff, please send us your CV and a covering letter, including your salary expectations. We look forward to hearing from you and helping you take the next step in your automotive career.