Senior Account Manager

We're looking for a proactive and people-focused Senior Account Manager to support the delivery of exceptional cleaning services across a portfolio of client sites. This is a varied, hands-on role where you'll build strong client relationships, lead and develop cleaning teams, and ensure our high standards of service are consistently achieved. You'll have a team of 5 Account Managers that will report to you, where you will provide operational support and stepping in to manage sites when required. What You'll Be Doing

• Managing a portfolio of client sites, ensuring outstanding service delivery and customer satisfaction.
• Building positive, long-term relationships with clients and carrying out regular quality audits.
• Leading, coaching and supporting cleaning teams to achieve the highest standards.
• Acting as the first point of contact for your teams, managing attendance, holidays, site cover and day-to-day staffing matters.
• Supporting recruitment, onboarding, inductions and ongoing training for new and existing employees.
• Ensuring full compliance with Health & Safety procedures, including COSHH, risk assessments, RAMS, PPE and accident reporting.
• Monitoring stock, equipment and consumables to ensure sites are fully operational.
• Working alongside Account Managers to resolve client and staff issues, support investigations where required, and provide cover during periods of absence.
• Coordinating specialist cleaning projects and ensuring additional works are recorded for invoicing.
• Representing the business professionally at all times while promoting our company values and maintaining excellent communication with clients, colleagues and management.
  
  Supervisory/Management experience, minimum 6 months (essential)
Qualities (required):
• Reliable and trustworthy
• Energetic and enthusiastic
• Able to communicate effectively
• Happy to work individually or as part of a team