Sales and CRM Support Agent

Our Sales and CRM Support Team Manager is currently recruiting for a Sales and CRM Support Agent to join their highly skilled and friendly team. This role will be based from our Head Office in Smethwick. As a Sales and CRM Support Agent your key focus will be to provide exceptional support to our customers as well as our Sales, Customer Relationship Managers & Franchisee's ensuring all enquiries are dealt with professionally and in a time efficient manner. Your key accountabilities will include;

• Dealing with inbound customer calls & emails professionally and efficiently within agreed SLA's
• Issuing customer price requests and advising on relevant customs information
• Dealing with new customer account queries and entering new sales leads into Salesforce
• Actioning new account paperwork
• Processing quote amendments
• Taking incoming calls and emails from Sales/Customer Relationship Managers (CRM) /Franchisee's and external customers, responding to their enquiries efficiently and professionally
• Actioning customer maintenance requests in in house computer systems such as notifications, delivery actions and exceptions
• Processing Salesforce request forms and ensuring all relevant departments are notified of the changes
• Creating and maintaining customer logins for MyDPD shipping platform
• Dealing with customer stationery requests, checking required volumes in Analytics