Receptionist

To provide a comprehensive receptionist, administrative and supportive service to the multidisciplinary team and to patients of the unit and to accurately maintain patient records and statistical information, utilising computer facilities available. To ensure a high level of customer care and a welcoming environment to all., To welcome and receive all patients and visitors attending, taking appropriate details and completing patient contact forms at the initial visit.

To give general advice about the services, where to refer and how to access services to both patients and health care professionals.

To generate patient IT accounts as necessary and make appointments, booking patients in and out of clinics.

To make, cancel or rebook appointments for specialist nurses and consultants, via Telephone, letter or in person.

To be involved in the computerisation of systems, including entering and updating of patient data and to retrieving data from the computer as requested.

To prepare documents and clinic lists utilising word processor facilities and ensure there are always adequate stocks.

To maintain the appointments system and records ensuring follow up as requested, including those who fail to attend.

To organise additional services for patients as required, such as interpreters and transport

To take phone calls from other health care professionals and the general public, referring on as necessary.

To accurately take and document messages for the multidisciplinary team

To actively participate in the Team Meetings.

To assist when required the OPAC Team with bookings, calling patients or rescheduling patients

To show visiting staff around the area and give an outline of the service provided by Outpatients as necessary

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history, and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.