Quality, Safety and Operational Leads Administrator

will provide comprehensive administrative, coordination and data support to the
Quality and Clinical Governance function, contributing to robust assurance;
patient safety; safeguarding; infection prevention and control; quality
improvement and oversight processes. The role will support the delivery of
safe, effective and responsive community services within the Patient Safety
Incident Response Framework (PSIRF).The post holder
will contribute to the development and delivery of the Quality, Safety and
Improvement agenda across CSH Surrey. In addition to supporting the Improvement
and Safety Manager, the post holder will provide direct administrative and
coordination support to two Operational Leads within the Operations Services,
helping them to manage reporting cycles, meetings, actions, correspondence,
information and service priorities.Please note that Visa sponsorship is not available for this position. Candidates must possess valid UK right-to-work documentation.Interviews will be held between 9th to 11th November 2026.Main duties of the jobPrincipal Duties:For more job duties and personal specifications, please refer to job description attached for more information.About usCSH
Surrey are part of the NHS and are Surreys longest established NHS community
services provider, so our employees get NHS pay and pensions, and also receive
the Fringe High-Cost Allowance of 5%.Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.While AIArtificial Intelligence)can be used to support your application, all submitted content must be your own original work and accurately reflect your real knowledge, skills, and values.DetailsDate posted16 October 2026Pay schemeAgenda for changeBandBand 4Salary
29,812 to 32,715 a year

inclusive of the 5% HCAS per annum pro rata

ContractPermanentWorking pattern

Full-time,

Flexible working

Reference numberB9074-26-0075Job locations4th Floor, Dukes CourtDukes StreetWokingSurreyGU21 5BHUnited KingdomJob descriptionJob responsibilitiesPrincipal duties:Ensure that all
incidents are dealt with in an efficient, polite, and confidential manner
and/or passed onto the relevant colleague(s) for action.Prioritise and take responsibility for own workload
and recognise and support colleagues who need training, guidance and
assistance.Securely maintain the personnel records of the Quality &
Clinical Governance team in accordance with the confidentiality policy and data
protection act.Participate in the
investigation of any internal or external incidents relating to CSH Surrey in
line with the organisations PSIRF policy and plan.Provide, investigate
and analyse complex statistical and audit information as requested by Quality
& Clinical Governance team members.Undertake
complex/confidential tasks to be delivered including liaising with multiple
professionals in the planning and co-ordination of quality improvements
projects; carrying out regular audits & analysis of the information and
development of complex reports, documents, graphs, data
collection/spreadsheets.Lead the development
and implementation of a standardised process for filing reports and data
maintenance ensuring data is stored appropriately and electronically where
possible, to comply with the information governance policy.Lead the maintenance
and development of the patient safety/PSIRF policy and plan pages of the
website and on Blink.Maintain and monitor a log of incidents passed on to
operational teams for investigations.Maintain a knowledge
base of all services and their activities relating to quality improvement.Provide cover for administration tasks for Patient
Experience Team and the Senior Administrator.Have a detailed
knowledge of a specific range of services across CSH Surrey.Deputise for the
Improvement and Safety Manager in their absence.Provide proactive administrative and coordination support to
two Operational Leads, including diary and meeting coordination; preparation
and circulation of papers; correspondence; action tracking; follow-up of agreed
actions and maintenance of key records and work plans.
Job description
Job responsibilitiesPrincipal duties:Ensure that all
incidents are dealt with in an efficient, polite, and confidential manner
and/or passed onto the relevant colleague(s) for action.Prioritise and take responsibility for own workload
and recognise and support colleagues who need training, guidance and
assistance.Securely maintain the personnel records of the Quality &
Clinical Governance team in accordance with the confidentiality policy and data
protection act.Participate in the
investigation of any internal or external incidents relating to CSH Surrey in
line with the organisations PSIRF policy and plan.Provide, investigate
and analyse complex statistical and audit information as requested by Quality
& Clinical Governance team members.Undertake
complex/confidential tasks to be delivered including liaising with multiple
professionals in the planning and co-ordination of quality improvements
projects; carrying out regular audits & analysis of the information and
development of complex reports, documents, graphs, data
collection/spreadsheets.Lead the development
and implementation of a standardised process for filing reports and data
maintenance ensuring data is stored appropriately and electronically where
possible, to comply with the information governance policy.Lead the maintenance
and development of the patient safety/PSIRF policy and plan pages of the
website and on Blink.Maintain and monitor a log of incidents passed on to
operational teams for investigations.Maintain a knowledge
base of all services and their activities relating to quality improvement.Provide cover for administration tasks for Patient
Experience Team and the Senior Administrator.Have a detailed
knowledge of a specific range of services across CSH Surrey.Deputise for the
Improvement and Safety Manager in their absence.Provide proactive administrative and coordination support to
two Operational Leads, including diary and meeting coordination; preparation
and circulation of papers; correspondence; action tracking; follow-up of agreed
actions and maintenance of key records and work plans.Person Specification

EssentialHigher diploma with a good basic education to include Maths and English, plus evidence of administrative knowledge and skills equivalent to level of qualificationDesirableWillingness to train/ develop further skills., EssentialKnowledge of a range of policies and management procedures. This will require further on the job training and experience.

Experience

EssentialKnowledge of a range of policies and management procedures. This will require further on the job training and experience.Proven experience of delivering a wide range of administration tasks to a high standard in a patient / service focused environment.Experience of using complex software packages/databases.Experience of data analysis- ability to interpret and summarise data effectively, producing reports, creating tables and graphsKnowledge of data protection legislation and information governance requirementsSetting up and using IT data collection formats and databases to produce reports for management information.DesirableExperience in using the Datix system.Experience in using the Central Alerting SystemKnowledge of business management proceduresInvolvement in audit and in setting up and monitoring projects/new developments and an understanding of quality issuesExperience in understanding of service level agreements and key performance
indicators and their correlation to business aims and objectives., EssentialHigher diploma with a good basic education to include Maths and English, plus evidence of administrative knowledge and skills equivalent to level of qualificationDesirableWillingness to train/ develop further skills.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCSH SurreyAddress4th Floor, Dukes CourtDukes StreetWokingSurreyGU21 5BHUnited KingdomEmployer's websiteEmployer detailsEmployer nameCSH SurreyAddress4th Floor, Dukes CourtDukes StreetWokingSurreyGU21 5BHUnited KingdomEmployer's website