An exciting opportunity has arisen for a individual to join our Programme as Support Officer.
We are looking for an organised, enthusiastic individual who is self-motivated but also enjoys working in a team. In addition to programme management support skills you need to be able to support digital transformational change.
This role is involved in the effective planning, co-ordination and support of complex strategies, activities and projects and will involve clerical or administrative support, developing and implementing policy and processes, support for the MoorConnect Programme Board, Readiness Boards and Design Authority, support with Excellence Delivery Unit( XDU) governance reporting and collaboration sessions.
They will work alongside departmental teams working to support user need ensuring successful and beneficial changes to their working practices., Programme and Project Support
Provide and receive routine information requiring tact or persuasive skills to inform work colleagues and stakeholders, as well as handle information that could be considered complex for a non-specialist or that is potentially sensitive.
+ Help to make information presentable and intelligible in simple written documents, spreadsheets, bearing in mind the different audiences - MoorConnect Programme Board, Readiness Boards and Design Authority Board.
+ Assess, resolve and refer enquiries, potentially involving other members of the team-as appropriate; refer complex or non-routine enquiries to the manager.
+ Assistance in preparing communication for programme members.
+ Liaising with the MEH communications team to keep them updated about MoorConnect and promotion of outputs via social media.
+ Ensure that business intelligence gathered through projects is recorded on the project tracker.
+ Take minutes in minutes, and capture and consolidate learning generated during workshops and project meetings.
+ Manage digital communications tools (i.e. setup virtual meetings, coordinate breakout rooms using Teams, manage virtual lobbies)
+ Other responsibilities as directed by the Programme Manager, Coordinate the administrative elements of the EPR training programme and ensuring logistical arrangements for training sessions are in place.
+ Support the training lead to be the point for training-related queries from both staff and trainers.
+ Support in preparing and circulating reports detailing training progress, attendance, and evaluation outcomes
+ Monitor the generic inbox for training and MoorConnect, respond back in timely manner
+ Work with the Training lead and support to get all the Meditech training for staff for the right EPR staff on the course on the right day with location booked etc
+ Support the training lead on arranging training from Meditech to MEH staff, and the EPR training for all end users
+ Work closely with the Project Manager/Lead on Project support recruitment
+ Administrative support for the end user training and for super user as directed by the Project Manager
+ Other responsibilities as directed by the Training Lead
Project Management
+ Plan and organise straightforward project activities within a 1-3month timeframe and prioritise tasks-which may require adjustment due to variations in workload/interruptions.
+ Update and maintain accurate records within the MoorConnect Project management software
+ Organise and plan for meetings with the Project Manager and provide administrative support.
+ Track risks and issues throughout projects and programme as requested by the Programme Manager.
+ Ensure that all Projects are accurately documented in a systematic way
+ Work with the Project Manager, and other colleagues to identify new opportunities, and help brainstorm, design and deliver new projects.
+ Ensure that events are planned and coordinated in a structured fashion - which will involve engaging with all stakeholders, researching and booking venues, and supporting all logistics.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people's sight matters-and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission-delivering world-class eye health, sustainably and at scale.
And we're just getting started.
Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof-enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
+ Salary including High-Cost Area Supplement
+ Opportunity to join the NHS Pension Scheme
+ Free 24/7 independent counselling service
+ Learning and development opportunities
+ Easy and quick transport links
+ A range of attractive benefits and discounts
+ Access to Blue Light Card and other NHS Discount Schemes
+ Free Pilates classes
+ Full support and training to develop your skills
+ Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.