Printing and Post Apprentice

Introduction

To work as part of a small team based at the Tendring District Council Print and Postal Hub, Alexandra Road, Clacton on Sea.

About the Employer

Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.

What You'll Do

The Level 2 Apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be both enthusiastic and self-motivated, with good communication and organisational skills and be able to work on their own initiative. This role will provide a great opportunity to enhance your customer service skills in a busy working environment.

Our customers are internal customers across the vast range of departments operating within Tendring District Council. Your day-to-day workflow will include administration and practical operating of machines to aid in the production of mail and printed matter used throughout the Council.

Job activities:

• To process the Councils incoming post
• To operate high volume copiers and all finishing equipment
• To operate folding/inserting machine and applicable software to ensure maximum savings to outgoing post
• To lift and stack paper
• To provide cover for the courier services which collects and delivers letters/boxes/parcels etc. to and from Council Officer, depots, Leisure Centres and such other buildings
• Ensure the outgoing post is correctly sorted and that the records are correctly completed on a daily basis
• Undertake administration duties including incoming post opening and distribution
• Communicate with other departments to fulfil their expectations of what they require from our team
• Provide an effective and efficient service to both internal and external customers
• Other duties as required

Training Outcome

Career progression will be dependent on vacancies coming up within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience
• Enthusiastic
• Self-motivated

Qualifications

• Desired - GCSE - English - Grade 4
• Desired - GCSE - Mathematics - Grade 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday- Thursday 8.30am- 5.00pm (7.5hrs + 1hr unpaid lunch). Friday- 8.30am- 4.30pm (7hrs + 1hr unpaid lunch).

Expected Duration: 1 Year 3 Months

Training Provider: TENDRING DISTRICT COUNCIL

This employer is part of the Disability Confident scheme, committed to employing disabled people.