Personal Assistant

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community."
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'.
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Please note: all vacancies automatically close when 50 applications have been received., To provide a comprehensive personal assistant service to designated directors ensuring that they receive the support needed to facilitate the performance of their role
As a member of the personal assistant team to also help ensure the provision of a consistent, high-quality service by providing support to the Chair and all Directors as and when required, Personal Assistant Responsibilities
1. To provide a full personal assistant service to either designated Directors in order to help ensure the smooth and efficient organisation and carrying out of their responsibilities.
2. To be the first point of contact for the Directors' visitors and telephone callers, providing callers with the information, advice and guidance to meet their needs. To ensure that all visitors and callers are handled in a manner that enhances the reputation of the Directors, the Executive and of the Trust.
4. To ensure that the Director is fully briefed on issues as they arise, determining the priority of the issue and, as necessary, obtaining and collating the information needed to enable the Director to make an informed decision.
5. To manage the Directors' diaries, making decisions on whether and when appointments are made, based on the issue, the needs of the caller and the workload priorities and commitments of the Director.
8. To type and format correspondence, reports and presentations from dictation or from drafts prepared by the Director. In addition, to design and create correspondence, reports and presentations on behalf of the Director, within agreed parameters
10. As required, to prepare agendas and take notes of meetings for the Director and to take and transcribe minutes of specified Trust committees, 1. To provide a full personal assistant service to either designated Directors in order to help ensure the smooth and efficient organisation and carrying out of their responsibilities.
2. To be the first point of contact for the Directors' visitors and telephone callers, providing callers with the information, advice and guidance to meet their needs. To ensure that all visitors and callers are handled in a manner that enhances the reputation of the Directors, the Executive and of the Trust.
3. Within parameters agreed with the Director, to make judgements and take actions necessary to resolve enquiries, requests and issues raised by managers, staff, external organisations and members of the public. This will include:
· Researching, collating and providing them with information
· Meeting with them to explore and resolve enquiries and issues
· Providing them with all necessary guidance and advice
4. To ensure that the Director is fully briefed on issues as they arise, determining the priority of the issue and, as necessary, obtaining and collating the information needed to enable the Director to make an informed decision.
5. To manage the Directors' diaries, making decisions on whether and when appointments are made, based on the issue, the needs of the caller and the workload priorities and commitments of the Director.
6. To develop a network of key relationships both within and outside of the Trust in order to help facilitate the performance of the Director's responsibilities and to enhance their reputation
7. On behalf of the Director, to communicate and correspond with senior managers and clinicians within the Trust, with other organisations and members of the public on difficult, sensitive and complex, as well as routine, issues
8. To type and format correspondence, reports and presentations from dictation or from drafts prepared by the Director. In addition, to design and create correspondence, reports and presentations on behalf of the Director, within agreed parameters
9. To ensure the provision of information required for Board reports, obtaining, collating and presenting the information as required
10. As required, to prepare agendas and take notes of meetings for the Director and to take and transcribe minutes of specified Trust committees
11. To implement, operate and maintain effective and secure systems for the organisation, control and accessing of the Directors' electronic and paper information resources
12. To develop and maintain monitoring systems for the obtaining of information and reports regularly required by the Director. To ensure that the information is obtained on time
13. To co-ordinate and/or expedite arrangements to ensure the effective and timely handling of formal patient and non-patient complaints; formal staff grievances and disciplinary meetings for which the Director has a responsibility, communicating with the complainants and staff involved as required.
Personal Assistant Team Responsibilities
1. To contribute to the provision of a quality personal assistant service to the Chairman and the Executive team through:
· Providing secretarial support to cover in the absence of a Personal Assistant colleague or in cases of peaks in workload
· Working closely with and supporting other members of the Personal Assistant team
2. As required, to contribute to any reviews of departmental administrative systems and processes designed to support the work of the Directors, proposing changes and improvements.
3. To provide support to all members of the Personal Assistant team to help ensure the effective operation of the team

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
Staff Benefits
+ Flexible working opportunities and a strong emphasis on your work, life balance
+ Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
+ NHS pension scheme
+ Employee Assistance Programme
+ Money Advice Service
+ Generous maternity, paternity and adoption leave for eligible staff
+ On-site nursery (based at RBH)
+ Full educational library services
+ Cycle to work scheme, lockable storage for cycles
+ Bus to work scheme
+ Excellent rail and bus links
+ A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.