Performance Officer

We are looking for a talented and analytical Senior Performance Officer to join our Highways and Infrastructure team. In this key role, you will support the management of highway maintenance and management contracts by analysing performance data, monitoring contract compliance, and providing high-quality management information to support service improvement and effective decision-making. Working closely with the Principal Performance Officer, you will:

• monitor and analyse service provider performance against contractual requirements
• produce performance reports and management information to support contract management and payment processes
• identify trends, risks, and opportunities for service improvement
• support audits, data verification, and compliance activities
• work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery
  
  Do you have experience of service contract management?
Are you able to interpret data in order to support decision making?, You will hold a relevant professional qualification or an equivalent level of expertise and experience in analysing data as well as:
• extensive knowledge of highway maintenance and management services which includes the council's statutory highway obligations
• a good understanding of service contract management, ideally within highways maintenance and management
• experience of performance reporting, analysis, and compliance monitoring
• the ability to interpret financial, statistical, and technical information to support decision-making
• strong communication and relationship-building skills
• advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes
This is an excellent opportunity to contribute to the delivery of vital highway services while developing your career in a dynamic and supportive environment.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.


• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to 800+ brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling, occupational health, In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.