Part-time Receptionist Administrator

We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our team at Pennington Court Care Home. As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.,

• Front of House & Reception:
+ Warmly greet and assist residents, family members, visitors, contractors, and health professionals. + Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed. + Maintain a tidy, welcoming, and secure reception area.
• Administrative Support:
+ Perform general clerical and administrative tasks (e.g., mail handling, filing, photocopying, and typing correspondence). + Assist with maintaining resident records, visitor logs, and staff management administrative tasks. + Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.
• Communication & Coordination:
+ Act as a polite, helpful, and empathetic point of contact for families and external agencies. + Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.

This is a varied position combining front-of-house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods., Required:
• Articulate with strong written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritize tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high-pressure or emotional situations.
• Computer literate (proficient with Microsoft Office / Outlook / Word).
Preferred:
• Previous experience in a Front of House, Hospitality, or Care Home setting., A professional, reliable, pro-active and positive approach
• Good attention to detail and pride in maintaining high standards
• Ability to work independently and as part of a supportive team