Outpatient Appointments Administrator

An opportunity has arisen for a highly organised and motivated individual to join our Outpatients Appointments team as a Outpatient Appointments Administrator. based at County Hall, you will be responsible for a variety of tasks including the booking and monitoring of Outpatient appointments both in a call centre / back office administrative role., As an Outpatient Appointments Administrator, you will receive comprehensive training and support to assist the Outpatient Appointments Teams based at County Hall. Your role will involve a range of responsibilities, including booking and monitoring outpatient appointments within both a call centre and back-office administrative setting. You will also support the management of patient referrals in accordance with key performance indicators, while delivering high-quality customer service to patients and colleagues alike.

As a minimum GSCEs in English Language and Maths or functional skills, Experience of dealing with patients/customers Evidence of prioritising workloads/good time management Proven experience of working well as part of a team, Experience of working in a healthcare setting/previous experience of NHS administration processes Minimum 1 year office experience within last 5 years Experience of high volume contacts with patients/customers using the telephone, IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel Must be able to communicate in English Language, both written and verbally appropriate Excellent communication skills, able to communicate effectively at all levels Ability to maintain good quality professional relationships even when dealing with contentious matters Polite and professional at all times Ability to multi task Ability to organise own time, Knowledge of medical terminology Working knowledge of in-house hospital systems

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work., £25272.00 to £25272.00 Yearly