Operations Team Coordinator

Are you an organised, customer-focused operations professional who thrives in a fast-paced environment? Do you enjoy creating seamless experiences, improving processes, and working collaboratively to make a real difference? If so, this could be the perfect opportunity for you. Thrive equips teaching staff with the tools to help children and young people understand and manage their emotions - so they feel safe, supported, and ready to learn. More than 50,000 staff across 2,600 schools and settings have completed Thrive training, reaching over 600,000 children and young people aged 0-25. And we're just getting started - our ambition is to reach 1.5 million learners. Through training, online assessments, and expert strategies, Thrive helps education settings improve attendance, behaviour, and attainment. We're proud to be part of Supporting Education Group - a fast-growing family of organisations united by a mission to improve education for all while creating fulfilling careers for our people. This is an exciting newly created role, offering the chance to play a key part in driving our operations function forward. Working closely with the Team Leader, you'll help ensure a smooth and seamless customer journey - from course availability and booking, through to delegate support and completion. If you enjoy variety, responsibility, and making things run brilliantly behind the scenes, we'd love to hear from you. Your role will include:

• Providing administrative booking support to the regional sales team
• Acting as first-line phone support for booking and operational enquiries
• Ensuring a seamless customer journey from booking to course completion
• Scheduling new courses, opening them for bookings, and monitoring fill rates
• Supporting delegates throughout their learning journey
• Following up to drive 100% course attendance
• Awarding CPD points on course completion
• Ensuring all delegates are correctly set up on systems with appropriate access
• Monitoring ticket desks and responding to operational and booking queries
• Collating course feedback for review by the Team Leader and Manager
• Supporting large contract processing alongside internal teams
• Liaising with wider group businesses to ensure smooth course delivery
• Working with third-party suppliers to manage materials and stock levels
• Recommending process improvements to drive operational efficiency
You'll also contribute to achieving quarterly operational targets, including:
• Course availability
• Booking volumes processed
• Ticket desk SLA performance
  
  Reliable, professional, and highly organised
• A strong relationship builder across teams and stakeholders
• Customer-focused, with excellent written and verbal communication skills
• Accurate, with great attention to detail
• Proactive and driven to see tasks through to completion
• Process-minded, always looking for ways to improve systems and workflows
• Comfortable working at pace and managing competing priorities
• Skilled at planning, organising, and prioritising workloads
• Confident using a range of technology platforms (bespoke and off-the-shelf)
• Creative, solutions-focused, and adaptable
• 2 days per week in the Exeter office
  
  £26000 Per Annum Salary is based on a 37.5 Hours Week - This role is Part Time at 30 Hours per week the Pro Rata Salary is therefore £20,800 for the successful applicant
Our Benefits:
• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you've passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We'll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all. Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.