Operations Coordinator

We are recruiting on behalf of a well-established professional organisation seeking an Operations Coordinator to support the delivery of a range of business services to industry clients and members. This is a varied and fast-paced role where the Operations Coordinator will support the coordination and administration of several commercial service areas, ensuring the smooth delivery of client-focused programmes, training activities and industry communications. The successful candidate will work closely with internal teams and external stakeholders, ensuring operational processes run efficiently while maintaining a high standard of service delivery.,

• Support the administration and coordination of client and member subscriptions, including renewals, invoicing and payment processing
• Assist in preparing industry communications, newsletters and programme updates for clients and stakeholders
• Maintain accurate client and member records within the CRM system
• Provide operational support for commercial projects and services, including managing project references, purchase orders and invoicing processes
• Assist with the coordination and administration of training programmes, courses and industry events
• Prepare professional documentation including presentations, proposals and supporting materials
• Support website updates and online content management via CMS systems
• Ensure smooth day-to-day operational processes across multiple service functions
• Deliver a high level of customer service to business clients, members and internal stakeholders
  
  3-5 years' experience in an operations, administration or coordination role within a B2B or professional services environment
• Strong organisational skills with the ability to manage multiple priorities
• Excellent Microsoft Office skills, particularly Excel and PowerPoint
• Experience working with CRM systems or client databases
• Exposure to CMS platforms, training platforms or digital systems would be beneficial
• Understanding of invoicing, purchase orders and basic finance processes
• Strong communication and stakeholder management skills
• Ability to work collaboratively across different teams
Key Attributes
• Highly organised and detail-oriented
• Strong client service mindset
• Proactive and solution focused
• Professional communication skills
• Comfortable working in a collaborative and fast-moving environment