Office Administrator

We're recruiting an experienced Administrator who is friendly, adaptable and can confidently manage general administrative duties on a full time basis, contracted to 40 hours per week. Here's what you need to know before applying: Your key responsibilities will include:

• Answering telephones in a polite and professional manner
• Producing regular reports, service updates and presentations
• To be responsible for management and reporting for the cleaning services provided on the contract
• Understand the contract specification and ensure due compliance.
• Liaise with client and end users on services and building use.
• Maintain records on service usage and report monthly to enable invoicing to be accurate. Record in systems to enable recharges to be applied.
• Produce a monthly spreadsheet showing ad-hoc additional works to be invoiced.
• Inputting of wages for the cleaning operatives, liaising with the Account manager for overtime and contractual hours.
• Ensure that accurate records of staff attendance are maintained and check that all wages are paid in accordance with procedures and policies
• Ensure all Health & Safety regulations are known and strictly adhered to at all times.
• Monitor helpdesk activity. Allocate reactive tasks to staff, as necessary. Close of helpdesk tasks in line with contract requirements
  
  Previous experience of budgetary control or in a similar role
• IT/ Excel skills
• Have excellent communication and organisational skills
• Demonstrate brilliant time keeping and reliability
• Be a committed and honest individual who always works to very high standards
• Customer focused with the ability to develop positive relationships quickly and gain customer confidence management.
• An autonomous self-starter, self-motivated and well disciplined
• An analytical approach to problem solving and decision making.
• Ability to prioritise and manage workload in a front line, sometimes reactive environment.
  
  Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.