Night Concierge

Set in a prominent mixed-use destination in Birmingham's city centre, this development brings together around 350 modern apartments with a buzzing urban setting on the doorstep. You'll be part of a professional concierge operation supporting a diverse resident community, with secure entry systems and lift-served buildings. Brindleyplace, the Mailbox and a wealth of city amenities are a short stroll away, and Birmingham New Street station is close by-creating a dynamic, well-connected environment where every night brings something new. ROLE EXPECTATIONS You will be the overnight point of contact for residents and visitors, maintaining a safe, calm and welcoming environment throughout the night. You'll oversee access control, complete building checks, handle enquiries, and coordinate responses to issues to ensure standards are consistently high by morning handover. WHAT SUCCESS LOOKS LIKE

• Residents and visitors feel welcome, safe and supported from the moment they arrive.
• Access control and security procedures are followed precisely with accurate logs and reports.
• Nightly patrols and checks are completed on time, with issues escalated promptly and professionally.
• Incidents are managed calmly and efficiently, with clear communication and effective coordination.
• The concierge area and common parts remain immaculate, ready for morning shift handover.
• Collaboration with daytime teams ensures smooth continuity and consistent service standards.
HOW YOU'LL SPEND MOST OF YOUR TIME
• Monitoring and managing access control, signing visitors in and out, and issuing keys/fobs.
• Conducting regular patrols, safety checks and documenting findings in nightly reports.
• Responding to resident enquiries via phone, email and in person, resolving or escalating as needed.
• Coordinating contractors, deliveries and late arrivals, ensuring site procedures are followed.
• Maintaining the reception and lobby areas to a high standard of presentation.
• Completing incident logs, handing over detailed updates to the morning team., We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
• Initial conversation with our talent team
• Interview focused on your customer service approach, security awareness, problem-solving and ability to manage night-shift responsibilities
  
  You are a calm, confident presence who enjoys helping people and solving problems.
• You have a meticulous approach to procedures and record keeping, especially around security.
• You communicate clearly and courteously, even under pressure or at unsociable hours.
• You're reliable, punctual and comfortable working independently through the night.
• You take pride in your environment and uphold high standards of professionalism.
EXPERIENCE THAT HELPS
• Previous concierge, security, front-of-house or hospitality roles in residential or hotel settings.
• Experience using access control systems, radios, incident logging and basic IT tools.
• Exposure to emergency procedures and coordinating responses with external partners.
• Customer service roles where you handled enquiries and resolved issues in real-time.
• Working within a large development or multi-building environment., All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.


• Rendall & Rittner £22000 Centenary Plaza, Birmingham - B1 1TS
• Fri, Sat & Sun 1900-0700, 8 plus BH days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment