Neighbourhood Centre Service Manager

The Neighbourhood Centre Service Manager will provide senior overall operational, quality and clinical leadership and responsibility for a Neighbourhood Centre. This means securing and assuring that the highest standard of clinical care is provided to our patients/service users when in treatment, covering all aspects of the quality agenda and all elements of operational leadership as part of the management team. The role also includes participating and leading the local management team in delivery of Trust objectives.
The post holder will provide clinical and operational leadership to teams within their service line to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated quality, clinical, operational, and financial outcomes are achieved.
The post holder will provide: Clinical Leadership and Vision. Providing strong leadership, direction, and acting as a role model to ensure safe, high-quality, evidence-based care in line with trust strategies, Operational Management and Performance, To ensure that patient safety is at the centre of service planning, analysis and delivery.To be a highly visible and proactive leader, acting as a clinical and operational resource and ensuring the sustained delivery of high standards of care and operational service delivery.To be responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes.To be responsible for the delivery of high-quality patient care and lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes.To participate in the contract monitoring and reviews for the VSCO contracts delivering services in the Centre(s).To recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance.To ensure effective relationships with multi-agency partners including emergency departments and acute
trusts, local authority including housing, drug and alcohol services and other relevant teams, the police, London Ambulance Service and other agencies that form part of the urgent care system pathway.To lead on embedding digital health tools in everyday practices, and co-produce data sessions to support staff understand local performance.To use real-time data to drive daily operational decisions.

Working for our organisation
The Trusts 5 commitments
I will be kind caring and polite
I will be prompt and value your time
I will take time to listen to you
I will be honest and direct with you
I will do what I say I will do

NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust we are happy to talk flexible working., The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
+ Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
+ Ensuring that all our services and all staff understand and support our commitment
+ We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity
Please note:
+ That all applications for this post will need to be made online
+ That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
+ That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
+ That should you not have heard from us within three weeks from the closing date your application has not been successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That we are a smoke-free Trust
SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'