MySurrey Hive Assistant

We are seeking to appoint a MySurrey Hive Assistant to work in our Student Experience team providing high quality support to Surrey Students. As a MySurrey Hive Assistant you will deliver high quality student support via the university's one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience. Key responsibilities will include:

• Greeting and offering front line support and guidance to users of the MySurrey Hive
• Managing incoming student queries via phone, online portal, live chat and face to face at the front desk
• Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support
• Keeping accurate records across multiple IT systems
• Communicating with other departments and support services
• Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments
• Working with Student Ambassadors and providing support to the Student Ambassador Scheme
• Undertaking a range of administrative tasks associated with the role and the work of other specialist teams within the MySurrey Hive
• Supporting the general running of central University events, including Welcome and registration activity
  
  The successful candidate will have experience of multi-tasking and delivering excellent customer service in a highly demanding and fast paced environment. They will be part of a highly collaborative team and required to demonstrate a friendly and efficient approach. This position will suit someone who likes a varied role where no two days are the same. There will be some shift working involved (early evenings and weekends) but shift patterns are provided well in advance.
You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems.

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference., In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.