MRI Patient Administrator

The role involves providing a high standard of administrative support to the Radiology department, with a focus on MRI services. Working in a busy environment, the role requires excellent organisation skills, attention to detail and the ability to managecomplex appointment schedules, prioritising urgent referrals and contributing to the achievement of national waiting time targets. The post holder will ensure accurate data management and provide a responsive administrative service within a busy radiology department. Main duties of the job

• Work as part of a team to provide a high quality, patient focused administrative service.
• Organise and prioritise daily tasks to meet the the demands of a busy and fast paced environment.
• Proactively manage appointment schedules, maximising capacity and minimising delays, ensuring optimal use of scanner capacity.
• Act as the first point of contact for patients and service users attending the MRI/Radiology department.
• Receive and process imaging referrals, ensuring all required information is complete and accurate.
• Maintain and update patient records on relevant hospital systems, ensuring a high level of data accuracy.
• Ensure all incoming calls, emails and enquires are answered in a professional and timely manner.
• Liaise with radiographers, consultants and other internal and external departments to support the smooth running of the service.
• Ensure all documentation is handled in accordance with confidentiality and data protection policies.
• Recognise and escalate issues where appropriate, supporting the continuous improvement of the service., To view the main responsibility, please see the attached the Job Description and Person Specification. Job description, To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification Evidence based and interview


• 2 years or more admin/clerical experience
• Excellent communication skills, both written and spoken English
• Confident keyboard and IT skills (Outlook, Word and Microsoft Office)
• Strong organisational skills with the ability to manage a varied workload in a busy environment
• Ability to multitask and stay professional in a busy environment
• Ability to work as part of a team and work independently without supervision
• Adaptable, with the ability to quickly become proficient in new tasks and systems
• To be well presented and professional with a good fitness level
• Willingness to be flexible to meet service needs
Desirable
• Previous admin experience within a hospital or GP setting.
• Medical terminology
• Familiarity with MRI, CT or general radiology workflows
• Knowledge of hospital computer systems (Soliton, Cerner, ICS)
• Experience of dealing with patients in a sensitive or clinical environment
• Understanding of patient confidentiality (GDPR / NHS data rules
• 2 or more GCSE's or equivalent
Evidence and proven experience Essential
• 2 years or more admin/clerical experience
• Excellent communication skills, both written and spoken English
• Confident keyboard and IT skills
• Strong organisational skills with the ability to manage a varied workload in a busy environment
• Ability to work as part of a team and work independently without supervision
• Adaptable, with the ability to quickly become proficient in new tasks and systems
• Willingness to be flexible to meet service needs
Desirable
• Previous admin experience within a hospital or GP setting.
• Knowledge of hospital computer systems (Soliton, Cerner, ICS)
• 2 or more GCSE's or equivalent
• Experience of dealing with patients in a sensitive or clinical environment
Person Specification Evidence based and interview Essential
• 2 years or more admin/clerical experience
• Excellent communication skills, both written and spoken English
• Confident keyboard and IT skills (Outlook, Word and Microsoft Office)
• Strong organisational skills with the ability to manage a varied workload in a busy environment
• Ability to multitask and stay professional in a busy environment
• Ability to work as part of a team and work independently without supervision
• Adaptable, with the ability to quickly become proficient in new tasks and systems
• To be well presented and professional with a good fitness level
• Willingness to be flexible to meet service needs
Desirable
• Previous admin experience within a hospital or GP setting.
• Medical terminology
• Familiarity with MRI, CT or general radiology workflows
• Knowledge of hospital computer systems (Soliton, Cerner, ICS)
• Experience of dealing with patients in a sensitive or clinical environment
• Understanding of patient confidentiality (GDPR / NHS data rules
• 2 or more GCSE's or equivalent
Evidence and proven experience Essential
• 2 years or more admin/clerical experience
• Excellent communication skills, both written and spoken English
• Confident keyboard and IT skills
• Strong organisational skills with the ability to manage a varied workload in a busy environment
• Ability to work as part of a team and work independently without supervision
• Adaptable, with the ability to quickly become proficient in new tasks and systems
• Willingness to be flexible to meet service needs
Desirable
• Previous admin experience within a hospital or GP setting.
• Knowledge of hospital computer systems (Soliton, Cerner, ICS)
• 2 or more GCSE's or equivalent
• Experience of dealing with patients in a sensitive or clinical environment
  
  London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:
• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.