Local Support Relationship Manager

Lloyds Banking Group, Birmingham

Local Support Relationship Manager

Salary not available. View on company website.

Lloyds Banking Group, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 13 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 93e112b76c814388bf79932451720e03

Full Job Description

Collaborate with Regional Directors, Area Directors, and Relationship Managers to lead all aspects of ensuring successful CIFD process integration. This is a National/Regional role that offers the flexibility to work in an agile manner, maximising efficiency and driving value into the business. If you are passionate about making a difference and have the skills to lead and influence, we want to hear from youJob DescriptionKey Responsibilities:

  • Be an expert and point of contact for all CIFD and Local Support related activities within a Region.
  • Identify Local Support process improvements with implementation to drive efficiencies and improve process controls.
  • Implement CIFD standard methodologies such as early identification, quality interactions, and meeting preparation.
  • Drive the right RM CIFD Culture and Behaviours. Design, embed, and maintain a cultural shift that will drive the appropriate RM behaviours to ensure the best possible outcomes for CIFD clients.
  • Provide oversight of the relationship teams during the client journey through financial difficulty.
  • Provide the RD and AD with Risk Oversight documentation. Support AD in Risk Coaching. Improve Relationship Manager capabilities.
  • Ongoing monitoring and control efficiency of CIFD in SME - incl. governance & audit requirements.
  • Ensure activities align with internal and external policies, standards, reporting, legal, statutory and/or regulatory requirements.
  • Undertake regular oversight of National/Regional CIFD metrics, identifying emerging trends and influencing others to take action to address issues.

    CIFD Technical Expertise: Be the regional expert and point of contact on the CIFD agenda.
  • Analytical Skills: Review and coordinate CIFD metrics, identifying emerging trends, and understanding actions required.
  • Communication & Impact: Excellent communicator demonstrating the ability to influence with integrity and trust. Ensures complex messages are understood, actions are fully defined, and new processes are embedded.
  • Knowledge of Product & Service: Understand the products and services of SME propositions.
  • Team Working: Play a proactive role in their team and virtual teams (where appropriate) to support colleagues in meeting the goals of LBG.
  • Self-Motivation: Display a "can do" attitude and dedication to delivering for clients and LBG to the best of your ability. Look for ways to exceed expectations and take personal pride in overcoming challenges.

    If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!Our continued dedication to helping Britain recover means that as a colleague you can make a difference to customers, businesses and communities.We play a vital role in crafting the future bank, with ample chances for growth.We're passionate about crafting a values-led culture. Our focus on inclusion and diversity offers a chance to create impact collectively.Due to ring-fencing legislation, Island-based colleagues must solely work for the non-ring-fenced bank and subsidiaries. Colleagues in the Islands cannot work for the Ring Fenced Bank remotelyAt Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach
  • of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. Lloyds Banking Group

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Lloyds Banking Group

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