Licensing Manager

The Licensing Manager role is integral to the regulation of the National Lottery. You will be part of the team responsible for the management and oversight of the National Lottery operator's compliance with the National Lottery Licence, interpreting Licence Conditions, processing proposals from the operator, and developing licence policy as required. The team: This team is responsible for the ongoing development of the Fourth National Lottery (4NL) assurance and risk management framework and reporting, working collaboratively across the 4NL team and wider Commission to produce comprehensive assessments of assurance and risk for key stakeholders. Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days' holiday, rising to 29 days after two years' service
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, including the option of compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.
Your responsibilities: You will be responsible for:
• Undertaking varied activities relating to the Gambling Commission's management of the National Lottery Licence. This will require the ability to understand complex issues and interpret evidence swiftly to identify risks and present outcome-based recommendations, and will specifically include:
o The processing of requests from the operator for Licence variations or waivers; o The assessment of proposals from the operator for new games and / or activities and; o Understanding and determining the Licences.
• Identifying the requirement for policy changes to the National Lottery regulatory framework and delivering these amendments as required.
• Developing and providing insights and reports to key stakeholders as necessary / upon request.
• Effectively managing internal stakeholder relationships, fostering collaboration to improve the regulation of the National Lottery, including with the Gambling Commission Compliance team.
• Effectively managing complex external relationships, demonstrating an ability to build and maintain positive links and act in an advisory capacity.
• Acquiring a sound understanding of the National Lottery regulatory framework and associated processes and using this to inform all aspects of this role.
Please note, whilst undertaking this role you will be prohibited in partaking in the National Lottery. The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.


• An inquisitive mindset with the desire to understand and solve problems by seeking out information.
• Interest in undertaking varied work and ability to prioritise workloads.
• Experience in analysing and understanding complex matters or proposals, highlighting risks and trends and providing recommendations on how to proceed.
• Excellent communication skills, both orally and in writing, with the ability to convey complex or highly nuanced concepts and issues clearly and succinctly to a wide range of audiences.
• Experience of developing and optimising effective internal and external stakeholder relationships.
Desirable criteria:
• Experience in shaping, developing and implementing policy.
• Experience in a regulated sector, working with a regulator or regulated company, and of regulatory best practice.
• Experience in the public sector or of working with central government, including officials and ministers.
• Experience of delivering workstreams and projects to agreed outcomes, deadlines and budgets.
  
  The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.
We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry. We're proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.