Library Assistant, Institute of Education

The IOE Library is one of UCL's busiest libraries and is also home to one of Europe's largest and most significant collections on education and social research. The IOE Library Customer Services Team plays a pivotal role in creating a welcoming and safe environment, maintaining our world-class collections, and enabling seamless access to our services and collections. As part of a team, deliver an excellent, and friendly, service in a busy library. Contribute to the maintenance of a safe and welcoming space. Support cross-team working and take part in projects that support the IOE Library collections, space and services. This is an Internal recruitment advert, available to eligible UCL employees only. Eligible UCL workers will have until 5-10 days from internal advert published date) to be considered for this role. Manual handling and the ability to evacuate users via stairs is required to carry out this role. Training will be provided. This is an on-campus role. It is not suitable for regular remote working. This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information. This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

This is a part-time role (0.44FTE, 16 hours 6 minutes per week). The work pattern is Monday & Friday, 08:00-17:03. We are looking for candidates who in particular have the following experience and skills:

• Experience delivering a friendly and professional service to customers.
• Ability to handle enquiries, both face to face and online, referring more complex enquiries as appropriate.
• Ability to work within, and across, teams to meet agreed objectives.
Ability to communicate effectively.

UCL is London's global university. LCCOS - Library, Culture, Collections and Open Science - provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 450., We also offer some great benefits some of which are defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym etc. As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use. Visit Reward and Benefits | Work at UCL - UCL - University College London to find out more. Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department. You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/ Available documents

The salary for this post is £14,037 per annum including London Allowance.