Library Assistant

We operate a high-performing library service that is highly regarded by the community.As a Library Assistant, your role will be to support the delivery of this borough-wide service by ensuring excellent customer service and carrying out a range of administrative duties to facilitate the day-to-day operations.

Modern public libraries are vibrant and inclusive spaces, open to all members of the community.Our staff must be resilient, confident, and resourceful in order to manage the often complex and challenging situations that can arise in such dynamic environments.

Most of your work will involve frontline customer service, including issuing and returning items, maintaining and caring for resources, assisting with information searches and enquiries, supporting events, and helping visitors access the full range of services offered by the library.

About the role

You should meet the following criteria:

The ability to communicate clearly, and with understanding, when working with the public including using the telephone, email and social media.

The ability and confidence to deal with challenging situations in a calm and effective manner.

Day-to-day duties include:

You will shelve and tidy stock, promoting it and helping customers choose books and ensuring that our collections are ordered, well-presented and accessible.

You will also help to deliver a wide range of reading events, such as weekly Rhymetimes and author talks.

You will use a range of IT systems and services at a high level.

You will answer customers' and colleagues' enquiries both in person and on the phone.

You will be required to work at any of the 12 libraries within the borough.As such, you must be able to travel to and undertake duties at any library, occasionally at short notice.

Customer Service & Problem-Solving- - you should have experience working-either in a paid or voluntary capacity-in a high-pressure environment where high standards of service delivery are expected.

Teamwork and Collaboration- You should be able to demonstrate your contribution to the success of an effective team.You should have experience responding to queries and resolving problems effectively.

Organisation & Time Management-Your ability to manage multiple tasks simultaneously in a fast-paced setting, with minimal supervision, is essential.

Resilience & Professionalism- You should be able to demonstrate confidence and a strong capacity for resilience by maintaining composure, responding effectively and professionally in challenging situations involving service users