Lettings Officer

Pinnacle Group is seeking a highly organised and detail-oriented Lettings Officer to join our Pinnacle Partnerships team within our Homes Division. This role requires a strong background in Affordable and Social Lettings, as you'll manage complex council nominations and oversee all administrative functions in the lettings process. You'll play a key role in delivering exceptional customer service, progressing applications, coordinating move-ins and ensuring compliance with all relevant documentation. If you thrive under pressure and enjoy working in a fast-paced environment, this is an excellent opportunity to join a dynamic team. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.,

• Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems.
• Progress applications through affordability assessments and referencing. Ensuring applicants are kept updated throughout their application journey.
• Coordinating move in appointments and arranging sign up of tenancies. To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames.
• Lead and manage the administration of the client's customer portal and responding to applicant queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Ensure all affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements.
• Drafting addendums, pet licences, parking agreements and various other legal documentation.
• Ensuring invoices are checked for completion and paid in a timely manner.
• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
• Communicate clearly and effectively with residents, managing the digital customer contact.
  
  The ideal candidate will have proven experience in lettings and property management, specifically within affordable and social housing and a solid understanding of council nomination processes. You'll be highly organised, able to manage competing deadlines and demonstrate exceptional attention to detail. Strong IT skills, excellent communication abilities and a customer-focused approach are essential. If you can work independently, adapt to changing priorities, and maintain accuracy under pressure, we'd love to hear from you., Strong background in Affordable and Social Lettings, with a clear understanding of complex council nomination processes.
• Highly organised, able to manage competing deadlines and work effectively under pressure.
• Excellent administrative and communication skills, with strong attention to detail.
• Proven ability to deliver outstanding customer service in a fast-paced, ever-changing environment.
• Proficient in IT systems (Word, Excel, CRM platforms) and capable of performing a wide range of housing management and administrative tasks.
  
  Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
  
  In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans