jobTemporary Accommodation Manager

Birmingham City Council are looking for a skilled and detail-oriented Audit and Policy Lead to join a dedicated project team supporting the transformation of the Housing Applications and Allocations service. This is a key role where you will help ensure that housing allocation processes are fair, transparent, and delivered in line with legislation and best practice. You will play an important role in supporting major transformation programmes, including the review of the Housing Allocations Policy and the implementation of a new Choice Based Lettings (CBL) IT system. These programmes are critical to improving service quality, strengthening compliance, and enabling better outcomes for citizens. This role will provide dedicated capacity to support project delivery, helping to embed new policies, systems, and processes while maintaining strong audit and assurance frameworks. You will contribute to improving how the service operates, ensuring consistency, accuracy, and accountability across all allocation activities. You will be part of a forward-thinking service, supporting innovation, driving continuous improvement, and making a real difference to the lives of citizens. What you will be doing In this project-focused role, you will:

• Support the delivery of key transformation projects across Applications and Allocations, including policy review and system implementation
• Contribute to project coordination activity, including reporting, tracking progress, and supporting delivery across multiple workstreams
• Support risk, issue, and dependency management by identifying and monitoring service risks and performance issues
• Deliver audit activity to ensure housing allocations are administered fairly, consistently, and in line with legislation and policy
• Support policy development and assurance, including reviewing procedures and ensuring compliance with the Housing Allocations Scheme
• Contribute to consultation, communications, and training activity to support the implementation of new systems and processes
• Assist with large-scale data validation and quality assurance to support system migration and ensure data accuracy
• Produce and analyse performance reports, using data to identify trends, risks, and opportunities for improvement
• Maintain and develop service resources, including policies, procedures, workflows, and guidance materials
• Provide expert advice to staff and stakeholders on housing allocations, policy, and legislative requirements
• Support IT system development, including user acceptance testing, process improvements, and system changes
• Work collaboratively with internal teams and external partners to improve service delivery and customer outcomes
  
  We are looking for a proactive and analytical individual who can support service improvement and deliver change within a fast-paced and evolving environment., Experience in housing services, ideally within allocations, applications, or a related field
• Good understanding of housing legislation, including Housing Allocations (Part 6), homelessness, and relevant policy frameworks
• Experience of audit, compliance, or policy development within a service environment
• Strong analytical skills, with the ability to interpret complex data and provide clear insights to inform decision-making
• Experience of supporting service improvement, system changes, or project delivery
• Confidence working with IT systems, including housing management systems and Microsoft Office tools
• Strong communication skills, with the ability to deliver training, guidance, and clear written outputs
• The ability to manage competing priorities and work effectively in a fast-paced environment
• Strong attention to detail, with a focus on accuracy, quality, and consistency
• A collaborative approach, with the ability to build effective working relationships across teams and partners
These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.