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IT Service Desk Administrator

Parkinson's UK, City of London

IT Service Desk Administrator

Salary not available. View on company website.

Parkinson's UK, City of London

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 22 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: 21cf2bb44738429aae8245e0f9f002c1

Location ref: City of London

Full Job Description

We're looking for a Technology Support Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You'll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you're a detail-oriented problem-solver with a passion for customer service, we'd love to hear from you

About the role

As our IT Administrator you'll be part of our Technology Team and will provide administrative support for our technology service desk team.

You'll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times

What you'll do

Issue IT equipment for new starters and managing returned equipment for leavers

Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk

Basic IT support using the knowledge base to guide users to resolve their own issues.

Ensure that support issues are kept up to date and have sufficient detail

Provide support for our video conferencing equipment and meeting rooms

Previous experience of working in an administration role, preferably as part of an IT team

A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries

Excellent organisational skills and the ability to prioritise your own work

Experience in being part of a team implementing new solutions and improvements

Direct job link

https://www.jobs24.co.uk/job/it-service-desk-administrator-126728727
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