Investment Operations Administrator

This role sits across operations, client services and finance, so you'll need to be comfortable managing data, working with clients and liaising with providers and internal teams. It's a varied role with real ownership and visibility. Regulatory context

• This is an operational, client-facing role within a regulated environment
• The role does not require individual FCA permissions
This is initially a 12-month fixed term contract, which may go permanent (but not guaranteed) Responsibilities: Investment operations & data
• Maintain and update the central database with all client and investment data (pricing, trades, distributions, restructures and fees)
• Manage data across the investment book, including new and historic records
• Produce and maintain portfolio reports for c.250 clients (internal monthly reporting and external twice-yearly distribution)
• Provide monthly AUM reporting to the finance team
• Track and maintain investee company updates and provide summaries when required
Finance & invoicing
• Support fee and revenue tracking
• Manage invoicing in line with the revenue calendar
• Liaise with the central finance team on P&L and reporting queries
Client services (EPC)
• Act as the primary point of contact for EPC clients
• Manage client onboarding, including AML checks and documentation
• Oversee the investment application process and maintain accurate records
• Distribute client communications including portfolio reports, financial promotions and ad hoc updates
• Respond to client queries and support the Director with information as required
Adviser & provider coordination (TAP)
• Liaise regularly with platform providers and advisers
• Manage investment raises and portfolio queries
• Track and maintain illustration records and open cases
• Reconcile provider data (monthly tracking sheets), monitor completion rates and raise invoices where needed
Ad hoc support
• Assist with end-of-year tax return requests
• Support investment applications and general administration
• Provide diary management and inbox support where required
  
  Experience in investment operations, wealth management, or financial services administration
• Familiarity with client onboarding processes (including AML) is helpful
• Strong Excel skills and general systems confidence
What we are looking for: To excel in this role, you will:
• Have strong attention to detail - particularly when reconciling investment figures and in client communications
• Be organised and able to prioritise workload or ask for guidance when needed
• Be comfortable working with multiple systems (Excel, databases, platforms) and able to pick up new tools quickly
• Be calm under pressure - this is a busy role with competing priorities
• Be confident communicator - able to liaise with clients and providers via email and calls, Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:Professionalism - how we treat our clients and colleagues.Trust - embrace innovation and adapt to change.Innovation - dare to create and don't fear failure.
  
  The CompanyTitan Asset Management, formerly known as Tavistock Wealth before being purchased by the Titan Wealth Group, manages over £1bn of assets on behalf of retail clients. Our services are based on a combination of traditional values and revolutionary thinking, producing ethical and consistent net returns. Our growing investment management team based in London are looking to take on a new team member to assist the team in the ongoing management of the centralised investment proposition comprising UCITs regulated funds and model portfolio solutions., TermsCompetitive salaryHybrid working25 days annual leave + public holidaysA range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.6% employer pension contributionFurther education and training supportDiscretionary performance related bonusConfidential Employee Assistance Programme2 days per year for voluntary work"Salary Extras" employee discounts
The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.