Innovation Lab Technician

As an Innovation Lab Technician, you will play a key role in ensuring the Lab's technology, equipment and services run smoothly while delivering excellent customer support. You will help members access equipment, deliver workshops and training sessions, support outreach activities and contribute to the development of new services and projects. This is a multi-site role, working across Innovation Lab locations and libraries throughout Gloucestershire. You will collaborate with library colleagues, volunteers, partners and customers to create engaging experiences that build confidence, creativity and digital skills. This is an exciting opportunity for someone who enjoys technology, problem-solving and helping people learn and innovate.

We are looking for an enthusiastic, customer-focused individual with strong technical aptitude and a passion for innovation. You will have experience using and troubleshooting digital technology and be confident supporting a wide range of users, from complete beginners to experienced makers and business customers.

You will be an excellent communicator with strong organisational skills and the ability to balance customer support with technical responsibilities. A positive, flexible approach, willingness to learn new technologies and confidence delivering demonstrations, training or workshops are essential. Experience with technologies such as 3D printing, CAD, VR or maker equipment would be advantageous., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

Join Gloucestershire Libraries' Innovation Lab team and help inspire creativity, innovation and digital skills across the county. The Innovation Lab provides access to cutting-edge technology including 3D printing, virtual reality, digital design software and making equipment, supporting businesses, inventors, makers, families and community groups to turn ideas into reality., For all your hard work, you will receive the following