ICT Technical Support Engineer

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you. We are looking for a self-motivated individual who is committed to a career in computing to join our ICT Team. Day to day tasks include:

• Providing first line technical support answering support queries via phone and email
• Maintaining a high degree of customer service support
• Taking ownership of user problems and be proactive in dealing with user issues
• Logging all calls on the Councils helpdesk system
• Escalating more complex calls to relevant IT Support Engineers
• Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
  
  The ideal candidate will have a formal qualification in Computing or equivalent, be studying for a degree in Computing or have completed an appropriate apprenticeship. You will have knowledge of PC hardware, software maintenance and MS Windows. Experience of first line support is desirable but not essential.
  
  Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district. Over 100,000 people live here and you can help shape our district's future as part of our circa 350 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community., To find out more about Wyre Forest District Council, or the area we serve please visit our website at www.wyreforestdc.gov.uk, 'Like' us on Facebook www.facebook.com/WyreForest/ or follow us on Twitter @WyreForestDC.
  
  This is a 37 hour full time, flexible position being a career graded post to encourage career development with an annual salary of £27,652 to £31,418.00 per annum, as per the details in the attached role profile.
• You will be required to provide a suitable vehicle for this post
• This job includes duties that may require an element of physical exertion and mobility on an occasional or frequent basis
• Flexible approach to working hours, able to work outside normal office hours if necessary, including a requirement to be available for evening meetings.
• Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS) under the Police Act 1997.
• Appointment is usually at the bottom of the salary band with annual increments until the top of the scale is reached. This is a career graded post to encourage career development., We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive. We believe in rewarding employees and working for us has some great benefits. We focus on supporting your physical, financial and emotional wellbeing. You can expect to enjoy a range of learning and development opportunities designed to enhance you in your role. Our excellent benefits also include a competitive salary and pension scheme, favourable holiday entitlements and flexible working options.
We are dedicated to enabling each individual to be the best that they can be, and are committed to equality, diversity and inclusion. We are a Disability Confident Employer and hold the Defence Employer Recognition Scheme Bronze award. If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you., Our vision is underpinned by the following values which lie at the heart of everything we do:
• We are working together
• We are fair
• We are dependable
• We put communities first
Our Priorities: Our priorities represent what we want to achieve for the social, economic and environmental well-being of the district, they are:
• Economic growth and regeneration
• Securing financial sustainability for services the local communities value
• A clean, safe and green place to live, work and visit