ICT-Service Support Manager

Barts Health NHS Trust is one of the largest acute NHS Trusts in England spanning 6 hospitals and other sites, including; 3 tier 1 EDs, the largest Trauma centre in London, a pathology service supporting hospitals and GPs across east London, many specialist services and a number of services that reach out into the community.
We are looking for an experienced IT manager to lead an ITIL based Service Delivery team helping them to resolve complex technical issues.
The post holder would take a strategic view to drive service improvement and efficiencies. They will also plan and develop / implement key tools such as the Service Management system, ensuring the tools are fit for purpose and mature to continue to deliver in a fast changing technical environment.
The role will work within the Service Delivery team to provide support for a range of services to all users within the Trust. This will include providing support remote and and in person. The team upholds a strong team ethic and values, and is often seen as the face of ICT.
If you have a background in IT/Informatics, are interested with working with a Trust accelerating through digital transformation programmes within the Trust and local ISC, and like a challenge then we would love to hear from you., Lead the ICT Service Support which provides 1st / 2nd line support (via a service desk and onsite technical support teams). Including planning tasks and managing "mini projects" to support over 24,000 users across 5 main hospital sites running 24/7/365 and a number of other sites that provide clinical and/or admin services.
Lead in the investigation of a range of highly complex ICT issues.
Act as an escalation route for issues of Informatics services, owning them through to final resolution.
Strategic planning and development / implementation of the necessary tools, policies, and procedures to provide an effective support service at the standard expected to all our customers and sites.
Responsible for ensuring teams are able and are providing highly advanced technical support to end users (customers) remotely or face-to-face in order to resolve technical problems relating to IT including PCs, mobile devices, printers and other IT equipment.
To analyse, investigate, troubleshoot, and resolve all complex technical issues within the scope of the Service Support team and be ICT subject matter experts.
To set, review and uphold agreed service levels, technical standards, and policies.
To lead support team members to enhance their technical and site knowledge identifying continual improvement opportunities. Lead the technical support teams to ensure they uphold a strong team ethic and values, information flow, skill development, continuous learning, and improvement.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager., Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band., We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.
As an Equal Opportunities Employer we actively support applications from individuals' who apply under the Guaranteed Interview Scheme and will process your application as appropriate.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
By applying for this post you are agreeing to Barts Heath NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so. As such, you may be required to undertake a Disclosure and Barring Check as part of the recruitment process if appointed to a post with direct access to children or vulnerable adults.
Barts Health promotes active travel as part of its goal to reach Net Zero. Each site is accessible by public transport and the Trust has a cycle to work scheme and some sites have Brompton Hire Pods.