Housing Solutions and Support Caseworkers

Homelessness services are a great place to work, where you can actually make a positive difference to people's lives by early support and guidance to prevent it. The successful candidates will be required to be flexible in their working, and good communicators in all formats. This is a challenging role in a highly pressured environment at a time of significant change. The role may involve co-location with other agencies to make sure that as many people as possible are able to access our service. This role's key function is the day-to-day operation of the Housing Solution & Support Case Worker Service. This role is key in the interview and assessment of those citizens who approach the City Council and who are homeless or at risk of homelessness. You will have great interpersonal skills and the ability to communicate with people who can be very stressed and anxious and remain calm to understand their issues and provide them with the necessary advice within a legal framework. You will also have to record that interaction accurately and in detail on an IT system which records all your interventions on the customer's behalf to prevent their homelessness. You will be expected to deliver expert housing advice and solutions; conduct thorough assessments and investigations; make referrals to other local authorities and support agencies; deliver high quality case management; and make informed homeless decisions within statutory guidelines. We are looking for people who: - Have great communication skills, verbal and written Are accurate with an attention to detail Are confident in their use of systems and databases Have knowledge of working within social housing and homelessness, but training is given for those with experience in another social or person facing field.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.