Housing Solution and Support Caseworker

Birmingham City Council are looking for motivated and compassionate individuals to join the Housing Solutions and Support Service as Caseworkers. This is a key frontline role where you will support the delivery of homelessness prevention and case management activity, helping the Council meet its statutory duties and wider housing priorities. You will play an important role in supporting households who are homeless or at risk of homelessness, ensuring they receive timely advice, appropriate interventions, and access to suitable housing solutions. You will work in a fast-paced service where early intervention and effective support can make a real difference to people's lives. This role sits across two key frontline functions within the service, and you may be allocated to support one of the following areas: Homelessness Prevention or Supported Housing.

• In Homelessness Prevention, you will lead teams delivering statutory assessments, prevention and relief activity, ensuring timely decision-making and improved outcomes to reduce demand on temporary accommodation.
• In Supported Housing, you will contribute to the oversight and development of commissioned services, ensuring effective delivery, performance monitoring and improved outcomes for residents with complex needs.
This is a challenging but rewarding role within a dynamic and evolving service, where you will contribute to improving outcomes for some of the city's most vulnerable residents. What you will be doing In this frontline role, you will:
• Provide housing advice, guidance, and support to households who are homeless or at risk of homelessness
• Assess homelessness applications and make decisions in line with statutory duties and legislation
• Carry out detailed assessments and investigations to understand customers' housing and support needs
• Develop and maintain Personal Housing Plans (PHPs) to support prevention and relief outcomes
• Support customers to remain in their existing accommodation or access suitable alternative housing solutions
• Work proactively to prevent homelessness and reduce reliance on Temporary Accommodation
• Arrange interim accommodation where homelessness cannot be prevented
• Work closely with Temporary Accommodation and Accommodation Finding teams to support move-on into settled housing
• Identify additional support needs and refer customers to appropriate agencies and services
• Maintain accurate and detailed case records in line with data protection and service requirements
• Work collaboratively with internal teams and external partners to deliver coordinated support to customers
• Manage your own caseload effectively, ensuring all work is completed within statutory timescales
  
  We are looking for individuals who are empathetic, resilient, and able to work effectively in a fast-paced and challenging environment., Experience working in a housing, homelessness, or customer-focused frontline role (or a related field)
• A good understanding of housing and homelessness issues, and a willingness to develop knowledge of relevant legislation
• Strong communication skills, with the ability to engage and support customers in sensitive situations
• The ability to gather, analyse, and interpret information to make sound decisions
• Good organisational skills, with the ability to manage a varied workload and meet deadlines
• Confidence using IT systems and maintaining accurate records
• The ability to work collaboratively with colleagues and external partners
• A high level of attention to detail and accuracy
• Resilience and the ability to remain calm under pressure
• A commitment to delivering high-quality services and improving outcomes for residents
These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.