Housing Solution Caseworker

Birmingham City Council are looking for experienced and motivated Senior Caseworkers to join the Housing Solutions and Support Service. This is a key frontline role where you will support the delivery of high-quality homelessness prevention and case management activity, helping the Council meet its statutory duties and wider housing priorities. You will play an important role in supporting households who are homeless or at risk of homelessness, ensuring they receive timely advice, effective interventions, and access to suitable housing solutions. Working closely with partners, you will contribute to ensuring that homelessness is prevented wherever possible, and where it cannot be prevented, it is relieved quickly and effectively. This role sits across two key frontline functions within the service, and you may be allocated to support one of the following areas: Homelessness Prevention or Supported Housing.

• In Homelessness Prevention, you will lead teams delivering statutory assessments, prevention and relief activity, ensuring timely decision-making and improved outcomes to reduce demand on temporary accommodation.
• In Supported Housing, you will contribute to the oversight and development of commissioned services, ensuring effective delivery, performance monitoring and improved outcomes for residents with complex needs.
This role forms part of a high-performing case management service and may involve working across a range of pathways, including supporting individuals with complex needs such as rough sleepers, hospital discharges, or those leaving custody. You may also work in partnership settings, including co-located roles with external agencies, to improve accessibility for vulnerable customers. This is a challenging but rewarding role within a fast-paced and evolving service, where you will make a real difference to the lives of Birmingham residents. What you will be doing In this senior operational role, you will:
• Deliver expert homelessness advice, assessment, and case management in line with statutory duties
• Manage a caseload of complex cases, conducting detailed investigations and making robust homelessness decisions
• Develop and maintain Personal Housing Plans (PHPs) to support prevention and relief outcomes
• Support households to remain in their accommodation or secure suitable alternative housing solutions
• Work proactively to prevent homelessness and reduce reliance on Temporary Accommodation
• Carry out statutory homelessness reviews and ensure decisions are compliant with legislation and policy
• Support the effective move-on of households from Temporary Accommodation into settled housing
• Supervise and support a small team of Caseworkers, providing guidance, oversight, and performance management
• Monitor case outcomes and contribute to service performance, quality assurance, and continuous improvement
• Build and maintain effective relationships with internal teams, statutory partners, and voluntary organisations
• Represent the service at multi-agency meetings and support coordinated responses to complex cases
• Maintain accurate case records and ensure all activity is recorded in line with data protection requirements
  
  We are looking for confident and resilient individuals who can manage complex casework and support others within a demanding and fast-paced environment.
You will bring:
• Experience working in housing, homelessness, or a related frontline service
• A strong understanding of homelessness legislation and statutory duties
• Experience of managing complex casework and making informed decisions within a legal framework
• Strong communication skills, with the ability to engage and support customers in challenging situations
• Experience of supervising or supporting staff within a performance-driven environment
• The ability to assess, investigate, and respond to complex housing needs
• Good analytical skills, with the ability to interpret information and make sound judgements
• Confidence using IT systems and maintaining accurate case records
• The ability to work collaboratively with internal and external partners
• Strong organisational skills, with the ability to manage competing priorities and meet deadlines
• Resilience, empathy, and a commitment to delivering high-quality services for residents
These roles are hybrid, with working arrangements based on service needs and requiring attendance at face-to-face meetings.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.